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fail to upload the update files in Stealthwatch SMC

noel3527
Level 1
Level 1

Now, i hope to test that upgrade the stealtwatch to v7.1.1 from v7.0.0

i completed that applied the last patch in v7.0.0.

but when i upload the update file in the SMC, i had the fail 

2020-01-13 03 00 24.png

if you know for this reason, please help me

4 Replies 4

noel3527
Level 1
Level 1

i solved this issue

it is due to storage size 

when upload the file, smc must has at least 4 times the size of the software update file (SWU) free on the /lancope/var/ partition.

I am receiving this error as well on a 7.3.1 patch.  I have checked the memory on the /lancope/var partition.  I have more than 4* the update size available.  How else might this error be caused.

Philipp Tannich
Cisco Employee
Cisco Employee

Hi jbroderick@holycross.com,

If this issue still persists, please open a TAC case and check with the experts if there is any other problem.
You can also proactively SSH into your SMC (if already enabled) and cd to /lancope/var/logs and check the upgrade.log and messages file.

Hope you can get some clearance here!

Cheers

Thank you Ptannich,
This issue was resolved with a patch.
Thanks for checking back.

Jennifer