I am developing a chat in Webex Contact Center using the Services and Apps in Connect with additional configuration in Engage. I am trying to use pre-defined templates in Engage for my chat and unable to configure access to those for the agents. Id...
I am building a chat that translates between Spanish and English. I am using Azure AI (Microsoft language) API. I am using the command 'detect'. When I call the initial post my flow fails. If I test this node within the flow I get the desired res...
In Webex Contact Center we occasionally have out dial calls that end abruptly with a termination reason AGENT_ENDS. The documentation states that this is related to RONA timeout. I have a couple of questions: Since this is an out dial why does RON...
It is time to renew our SSL certificates in ISE. We are on ISE 3.0. We use wildcard certificates. I have a few questions:1) If we have already generated our wildcard cert (for multiple products) from our third-party provider, do I need to generat...
Thank you Janos, The flow development kit for call flows in WxCC is different than the one used for multi-media flows such as chat. That tool is Connect.imi It is that HTTP node that I am trying to use. I do believe the problem may be due more ...
This symbol does indicated that the user is in a meeting as shown in their Outlook calendar. The meeting must be 'accepted' and the meeting must show as 'busy'.
Bill,While we still get a few "Agent_Ends" these have been greatly reduced and are low enough that they may be legitimate. I am going to 'Accept as Solution' above.
I will monitor the 'Surge Protection Statistics' particularly abandoned outdial calls with a code of 'Agent Ends' to see if this was the fix. Thank you Bill King for that insight.
