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Member since ‎01-08-2019

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  • 14 Posts
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  • 2 Helpful votes Received
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I am developing a chat in Webex Contact Center using the Services and Apps in Connect with additional configuration in Engage.  I am trying to use pre-defined templates in Engage for my chat and unable to configure access to those for the agents.  Id...
I am building a chat that translates between Spanish and English.  I am using Azure AI (Microsoft language) API.  I am using the command 'detect'.  When I call the initial post my flow fails.  If I test this node within the flow I get the desired res...
In Webex Contact Center we occasionally have out dial calls that end abruptly with a termination reason AGENT_ENDS.  The documentation states that this is related to RONA timeout.  I have a couple of questions:  Since this is an out dial why does RON...
It is time to renew our SSL certificates in ISE.  We are on ISE 3.0.  We use wildcard certificates.  I have a few questions:1)  If we have already generated our wildcard cert (for multiple products) from our third-party provider, do I need to generat...
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Member Since ‎01-08-2019 03:18 PM
Date Last Visited ‎05-16-2024 12:23 PM
Posts 14
Total Helpful Votes Received 2
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