Security Network Analytics - Failed upgrade

[dijix1990]

after upgrade to 7.5.0 I can't upload pathes

We couldn’t complete the upload. Check the file and try again, or please contact Cisco Support.

It's the bug - https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwi37950

and Workaround:

After gaining access to the CLI on the Manager, run these commands to clean out previously-uploaded files and restart the Central Management service:

docker stop svc-central-management

rm -rf /lancope/var/services/cm/update/img/*

docker start svc-central-management

Then, refresh the update manager page in WebUI.

but I can't access as root with my previous password - Permission denied (publickey).

[jamegill · Accepted solution]

Hey @dijix1990,

Sorry to hear about your troubles with those patches. To get un-stuck here you’re going to need to contact TAC on https://mycase.cloudapps.cisco.com/case … they can help you get your root password sorted out and then you can readdress the issue with the patch upload.

—jg

[dijix1990]

Yeah, I read that root access now is denied,so this year we don't have contract for Security Network Analytics and I think I just reinstall it