StealthWatch is not working, SMC console web is not working, urgently

[ali.rodriguez]

StealthWatch was working fine but there is some issue that make that i cant see the web GUI of this appliance, additionally when I try to loggin in the desktop app throw me a message:
"We encountered a system error.
Confirm you have a trusted certificate configured or check your connection settings."

I recently make a restore config for Flow collector, but i cant make changes about certificates if i havent access to Web view of Central Management. Almost StealthWatch is not working in any manner.

Additionally, where/how can I obtain the logs of SMC via CLI commands?

Someone can help me?

[ali.rodriguez · Accepted solution]

Vertica database was corrupted, we drop database and it work propperly

[murphy_john]

Can you provide details/cli commands on the dropping vertica part?  I am having a similar issue and product is EOS.  We need to refresh hardware it but that will take time.  any help appreciated.  Thanks

[cae_technology]

You need to follow the following:

Data Store Deployment Troubleshooting - https://www.cisco.com/c/dam/en/us/td/docs/security/stealthwatch/m5/hw/data-store/SW_7_3_2_Data_Store_HW_Deploy_Config_DV_1_1.pdf

Thank you.

Mohsin Shah