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Activated the SecureX ribbon with the wrong account in Cisco Defense Orchestrator, how do I change it?

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Question

I'm using Cisco Defense Orchestrator (CDO), and when I activated the Ribbon, I mistakenly used the wrong account. Now my SecureX Ribbon is connected to the wrong account. How do I fix it?

Answer

We're working on a way for you to de-authorize the Ribbon and start over. Until then, you'll need to contact support.

Supply the following information:

  • Tenant ID (Settings -> General Settings -> (scroll to bottom)
  • User ID (probably your email address).