LevelUp is a free program that will assess your environment before upgrading and provide steps to upgrade based on your specific environment. You will walk away with a customized pre-upgrade checklist document that will include:
Identified issues that may cause problems during your upgrade
Aspects of your environment that passed checks without issue
Step by step upgrade instructions
Access to TAC engineers should you encounter issues during your upgrade
Once your entry has been processed, you will receive one of three emails: Accepted, Ineligible (usually due to invalid data or CCO ID), Waitlist (you will be accepted as capacity allows).
Once accepted, we will open a placeholder TAC case on your behalf and you will receive a Welcome email with further instructions to gather troubleshooting files from a representative sample of devices in your environment.
Next, the LevelUp team will analyze your data against common upgrade challenges to gauge your individual susceptibility to these issues.
You will receive your customized pre-upgrade document for consideration prior to upgrade.
If you encounter issues during your upgrade, you will have access to a TAC engineer.