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Sudeep Valengattil
Cisco Employee
Cisco Employee

List of commands to be kept handy while opening TAC cases for XR platforms

For an engineer who is new to working on XR platforms, sometimes it can be quite confusing on what all commands we need to capture, before a TAC case is opened.  For IOS we quickly collect a show tech output, but I have seen people getting confused on which show tech to collect in XR, as there are many.  So here is a quick list of commands which you can keep handy along with other information based on logs. 

This is specifically for paltform related issues. 

Please capture these commands before you open a TAC case and get it attached.  This would give the TAC engineer a quick understanding on what exactly is happening and will help in saving some time.  This is applicable in most of the platform related issues.  The command which I'm going to list is specific to CRS.

terminal length 0

show version

show install active summ

show running-config

show logging

admin show platform

admin show inventory

admin show diag

show asic-errors all detail location <>

show reboot history location <>

show reboot last crashinfo location <>

show reboot last syslog location <>

show reboot last trace location <>

show exception

show context loc all

show media

dir /recurse harddisk:

show hw-module fpd location all

show process blocked loc all

show sysmgr trace

admin show led

admin show shelfmgr trace

admin show environment all

admin show controller fabric plane all

admin show controller fabric plane all stat

While working on the problem if you feel some other captures would also be helpful for TAC in analyzing, then please add those along with the commands mentioned above.

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