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Cisco Support APIs Now on DevNet

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Cisco Employee

Cisco Support APIs allow Partner Support Services (PSS) partners and Smart Net Total Care (SNTC) customers to programmatically access and consume Cisco data in the cloud in a simple, secure and scalable manner. And now the Support APIs' documentation, forums, blogs can be found on DevNet.

We have nine APIs currently available:

  • Automated Software Distribution API provides software information and download URLs to assist you in upgrading your device/application to a specified software release. (PSS,SNTC)
  • Bug API provides access to Cisco software defect (bug) information by Bug ID, or a list of bugs associated with a Product ID (PID) filtered by keywords, affected software release, or fixed-in software release. (PSS,SNTC)
  • Case API provides read access to TAC Support Case information based on Support Case ID, user CCO ID, Contract ID or Customer ID.  (PSS only)
  • EoX API returns End of Life (EoX) information for both hardware and software based Cisco products. (PSS,SNTC)
  • Product Information API is used along with the Serial Number to Information API and the EoX API to power Cisco's My Devices - a simple, but powerful and effective utility to manage your Cisco Devices. (PSS,SNTC)
  • Service Order Return API provides access to Cisco Return Material Authorization (RMA) information for a specific return, or several returns for a given user. (PSS,SNTC)
  • Serial Number to Information API is used within Cisco’s Device Coverage Checker to provide warranty and support coverage information for a given set of serial numbers. (PSS,SNTC)
  • Software Suggestion API, often used with Automated Software Distribution API, provides suggested software releases (based on stability, reliability and adoption rate) for a given product identifier and software attributes. (PSS,SNTC)
  • Trends API provides access to aggregate and contextual trending information related to Cisco bugs, webpages, software downloads and product ids present in either Cisco support cases or Cisco Support website. (PSS,SNTC)

You can also find technical details and information about the Cisco Support APIs at the new Cisco DevNet: Support APIs site. We know you’ll want to actively engage to learn more, so we have also created a Support APIs community where users can get additional technical content, collaborate with peers, exchange sample code, and ask questions.

8 Comments

Hi kcolberg

i am trying to use the EOX APIs , however i can't see them listed on My API page on Cisco API Console portal.


do you have an idea what could be the problem ?

Cisco Employee

Hi Moussa,

The Support APIs, including EOX API, are included in the Smart Net Total Care (SNTC) service offer for customers and Partner Support Service (PSS) offer for partners. At the top of Support APIs DevNet site are two Getting Started links, outlining the steps needed to get access depending on whether you are a PSS partner or SNTC customer.

Regards,

Keith

Beginner

Hello,

I couldn't find it, so asking here. Is there an API for the SNTC portal that would allow to download custom device inventory csv?

Thank you

Cisco Employee

Hi Maria,

The SNTC APIs (a.k.a. Services APIs) will be starting early customer trials soon. I would imagine the SNTC Support Community will have an announcement once they are available to all customers.

And in the meantime, you can create a csv through the portal itself Library --> Inventory --> Custom inventory --> Actions Menu --> CSV.

Regards,

Keith

Beginner

Hello,

Is it possible to have access to Cisco Support APIs if we're not a SNTC customer or PSS partner, but a Cisco internal employee?

Many thanks.

Regards,

Karen

Beginner

 

Hi guys, how do I login to this https://api.cisco.com/ using postman or python or curl . I'm trying to access https://api.cisco.com/sn2info/v2/coverage/status/serial_numbers/ page. CCO ID which I'm using is associated with multiple contracts.

 

As of now I'm getting 403 error. 

 

Thanks 

Beginner

Hi Keith,

 

If we are a network management ISV and Cisco Solution Partner, that is looking to add enhanced support for flagging Cisco EOX hardware and software found in our customer environments.  Are we able to gain access and use/test the EOX API?  We would be looking to add this to our on-premises products that monitor and manage Cisco gear.  We do not have a relationship with our joint customers that would allow us to qualify as a PSS partner.

 

If so, how can we obtain a test account and can you point us at any "Terms & Conditions" of usage?

 . . . all very new to me. Is there any sample python code for making a simple EOL request using a serial number?

 

Thanks,
Steve

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