Services Discussions

TGOnce message is triggered from the device, it will go to TEMP folder in T.G initially and then to NEW folder. If this message is processed then it goes to the CURRENT folder (it means messages are processed successfully).  Please check these things...

 Call Home enabled devices using the direct HTTP(S) transport and the optional Transport Gateway proxy server communicate with Cisco's Smart Call Home at this address: https://tools.cisco.com/its/service/oddce/services/DDCEService.When configuring ou...

One of the ways that Smart Call Home helps customers identify and resolve problems faster is by automating interactions with TAC.  Call Home automatically uploads items that are frequently required by TAC to resolve issues, including the saved and ru...

 Bryan is a technical marketing engineer in the Technical Services Product Management group at Cisco with expertise in Smart Call Home.This video is the live session given with an overview of the Smart Call Home and Device Diagnostics offerings, inlc...

 Learn how to quickly configure and register your devices for Smart Call Home in this short instructional video. Cisco Smart Call Home is included at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computing Support Serv...