Hi.
I’m having issues with „GET Product Information by Serial Number(s)” API.
The use case here is to validate if proper S/Ns were added to the CMDB (i.e. if motherboard serial number wasn’t used).
However I found some random cases that return errors, i.e.:
TSPXXXXXXXX – should return WS-C2960+24PC-L
CATXXXXXXXX – should return C9500-24Y4C-A
For some reason it returns (I wrote function in PowerShell to make a call against https://apix.cisco.com/product/v1/information/serial_numbers/) an error:
(Check-CiscoDetails -SerialNumbers TSPXXXXXXXX).ErrorResponse
APIError
--------
@{ErrorCode=NO_RECORDS_FOUND; ErrorDescription=No records found with the specified serial number; SuggestedAction=Please check given serial number}
However Coverage Checker (https://cway.cisco.com/sncheck/) returns the results:
Do you know where the issue lies?
