Learn more about useful features, broad capabilities, and success-driven outcomes
Depending on the size and nature of any business or organization, the IT department can range from a few individuals who wear multiple hats to large teams whose members have specifically defined titles. Despite this difference, however, all IT teams share a common goal to maintain an effective, efficient, and secure technology infrastructure.
They also share a need for useful tools to help them achieve this goal. One such tool is Cisco CX Cloud. Customers gain access to CX Cloud through Success Tracks support services. But Success Tracks is more than just support. It’s an all-in-one packaged service designed to help customers adopt and realize the full value of their Cisco technology with expert resources, insights, learning, and support — all in a single, simplified digital platform called CX Cloud.
Identified below are six key IT roles that can find immediate value using CX Cloud. The most useful CX Cloud features are listed based on specific goals and needs of each role.
What’s in CX Cloud?
Here is a quick glimpse of some key features in CX Cloud. Read on to discover how the broad capabilities of CX Cloud can help overcome common pain points and deliver positive outcomes that are aligned with strategic priorities.
Next steps: how to access CX Cloud
Any organization that has purchased Success Tracks all-in-one packaged services has access to CX Cloud.
- If you have been added as a user, simply log in to CX Cloud to explore the useful features and benefits outlined above.
- If you have not been added as a user, request access to CX Cloud by completing this form.
If you are a designated Super User Administrator on your organization’s account, add users from your team.
- Add users to CX Cloud, such as the key IT roles identified above.
- For additional help, watch this video with instructions on how to add users and user groups.
