Services Knowledge Base

Connected Analytics for Contact Center At-A-Glance

CSR Webinar in Brazil (Portuguese) Slide Deck

The Webinar took place on Thursday, March 27, 2014 3:00 PM - 4:00 PM BRT.Here is the material- slide deck in Portuguese

Cisco ServiceGrid Release Notes v6.9

These Release Notes describe the details of the new functions and features that were introduced with Version 6.9 of the Cisco ServiceGridTM platform on March 9th 2014.

Cisco ServiceGrid Release Notes v6.8

These Release Notes describe the details of the new functions and features that were introduced with Version 6.8 of the Cisco ServiceGridTM platform on December 15th 2013.

CSR AWS Deployment Guide (Powerpoint version)

Deployment Guide for Cisco Cloud Services Router 1000V in Amazon Publihed in Novmeber, 2013

ServiceGrid Features and Functions Document

This document outlines the features and functions document.

Overview of Smart Call Home and Device Diagnostics - FAQ from Live Webcast

Topic covers in the event are: an description of the Smart Call Home and Device Diagnostics offerings. Contracts Q. What type of service contract is needed for Smart Call Home? A. Smart Call Home is available for devices covered by Cisco SMART...