01-16-2017 03:25 AM
I've got a Cisco 1841 (revision 7.0) router. It shows me this message during the boot process:
*Jan 14 11:17:03.739: %LICENSE-2-VLS_ERROR: 'VLSaddLicenseStorage' failed with an error - rc = 143 - 'Error[143]: Failure in accessing the specified store.'
-Traceback= 6032B398z 62AA6704z 62AA67B0z 62AA6928z 6107423Cz 610744D8z 62A3E35Cz 62A3E340z
*Jan 14 11:17:03.743: license_register_license_storage failed with error = 24
And some time (approximately 5 minutes after boot process is completed) it shows this message:
Router#
*Jan 14 11:27:37.199: %ALIGN-3-SPURIOUS: Spurious memory access made at 0x603778ACz reading 0x4
*Jan 14 11:27:37.199: %ALIGN-3-TRACE: -Traceback= 0x603778ACz 0x610A4E4Cz 0x610AB370z 0x610BA7CCz 0x62A3E35Cz 0x62A3E340z 0xFFFF7200z 0xFFFF7200z
Router#
Router#
As you see, I did a write erase to eliminate the influence of configuration, so the router is reset, and this messages still occur (1st during boot, 2nd some minutes after boot).
Question is: how do I treat this error messages? What's going on? Is it critical?
01-16-2017 03:45 AM
tracebacks are an indication of a software bug , you should upgrade to a new version of code and see if it stops the alerts
ALIGN-3-TRACE: -Traceback= 0x603778ACz 0x610A4E4Cz 0x610AB370z 0x610BA7CCz 0x62A3E35Cz 0x62A3E340z 0xFFFF7200z 0xFFFF7200z
Spurious access errors are always caused by a Cisco IOS software bug. To correct this, upgrade to the latest version in your release train (for example, if you are running Cisco IOS Software Release 11.2(14), upgrade to the latest 11.2(x) image. If this doesn't solve the problem, or if it's not possible to upgrade the router, contact the Cisco TAC. When opening a case to report spurious accesses, please include the following:
output from the show alignment command
output from the show tech-support command
relevant system logs
01-16-2017 03:49 AM
Upgrading didn't help. What about "LICENSE-2-VLS_ERROR"?
01-16-2017 03:54 AM
what did you upgrade from - to , did you check the release notes of the version you went to to see if the caveat was there
do you have any alignment errors
show alignment
could be related to this bug
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCun98037/?referring_site=bugquickviewredir
01-16-2017 04:13 AM
c1841-adventerprisek9-mz.151-4.M7.bin -> c1841-advipservicesk9-mz.151-4.M12a.bin
Router#show alignment
Alignment data for:
1841 Software (C1841-ADVIPSERVICESK9-M), Version 15.1(4)M12a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Compiled Tue 04-Oct-16 03:15 by prod_rel_team
No alignment data has been recorded.
Total Spurious Accesses 3, Recorded 2
Address Count Traceback
4 2 0x603744E8z 0x610A4E4Cz 0x610AB370z 0x610BA7CCz
0x62A3E35Cz 0x62A3E340z
4 1 0x603778ACz 0x610A4E4Cz 0x610AB370z 0x610BA7CCz
0x62A3E35Cz 0x62A3E340z
Router#
01-16-2017 04:21 AM
Your hitting a bug looking at that you need to raise this with TAC or run your show tech though the CLi analyser it may give you the exact id
Spurious accesses are counted and recorded, if possible, by Cisco IOS software. This information is available with the show alignment command. The traceback information is necessary to determine the cause and the fix of the spurious accesses.
Note: The show alignment command is hidden and undocumented. The command is also not supported on all platforms (only reduced instruction set computing [RISC] processors). A sample output from show alignment command is provided below:
Router#show alignment Alignment data for: GS Software (RSP-PV-M), Version 11.1(26.1)CC, EARLY DEPLOYMENT MAINTENANCE INTER IM SOFTWARE Compiled Thu 27-May-99 20:48 by jjgreen No alignment data has been recorded. Total Spurious Accesses 167110746, Recorded 2 Address Count Traceback 0 10474 0x6012D488 0x6020FFB4 0x601D5CE0 0 49008 0x6012D488 0x6020D25C 0x6020E744 0x602106B4 Router#
Spurious access errors are always caused by a Cisco IOS software bug. To correct this, upgrade to the latest version in your release train (for example, if you are running Cisco IOS Software Release 11.2(14), upgrade to the latest 11.2(x) image. If this doesn't solve the problem, or if it's not possible to upgrade the router, contact the Cisco TAC. When opening a case to report spurious accesses, please include the following:
output from the show alignment command
output from the show tech-support command
relevant system logs
01-16-2017 09:59 AM
It says that I should have some kind of contract. What if I bought the router on a garage sale?
01-17-2017 12:32 AM
If you haven't gone to this ios version try this its the safe harbour ..c1841-adventerprisek9-mz.151-4.M12a.bin
you can still take out support with a cisco supplier but you will have to wait I think its 30 days before you can open a case with some suppliers anyway
01-17-2017 02:30 AM
c1841-adventerprisek9-mz.151-4.M12a.bin doesn't remove the issue (c1841-adventerprisek9-mz.151-4.M7.bin also had this issue).
I have 2 questions:
1. I had previously bought from different people 4 1841 routers (5.0 and 7.0) and all these routers don't have any "LICENSE-2-VLS_ERROR" with the same c1841-advipservicesk9-mz.151-4.M12a.bin. Why does this particular router behave so?
2. Where do I get the contacts of this "cisco supplier"? I'm in Ukraine.
01-17-2017 03:45 AM
1 TAC need to answer that , the tracebacks that appeared mean what triggered the issue but only to Cisco they don't release it publicly what these mean , just advise you to log it to TAC
2 https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do
01-17-2017 09:09 AM
01-17-2017 09:13 AM
1 You cant open a TAC case without support , serial wont be recognized
2 no its definitely not free you have to pay for support , serial gets added to database in Cisco then you can open a case direct or through who you purchased support from
01-17-2017 09:26 AM
What support? I don't need anything to be set up, I just need to know, what's going on with the router. Expensive router with clean config (i.e. out of the box) is showing erros. There's no info in any manual or even on whole Internet on that errors. Why do anyone has to pay to know is the device completely broken or there's something someone can do to fix it?
01-17-2017 09:56 AM
then send it back to where you got it , tell them its broke !
Support covers replacements as well when their Technical assistance centres TAC cant give you a resolution to the issue , they don't release everything to the public that's why users get support too or if the hardware fails or parts of the hardware fails , they replace the device
I don't work for Cisco we pay support on all our devices too in our company , that's the way it is, same with any of them Dell /HP etc
01-17-2017 12:21 PM
OK, thank you anyways.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide