Cisco IE-2000-8TC-G-E Express Setup "404 - page not found"

[ian1044]

When I log on to my Cisco switch via a browser, following the express setup instructions (after boot up is complete, hold exp. setup, exp light blinks green, port 1 blinks green, all wireless clients disabled, proxy servers disabled, plug cat 5 into port 1, open browser, login doesn't pop up, search cisco.com, login in is prompted, login with default: username left empty and password "cisco")  I get a black screen with "404 - Page Not Found" in top left corner of the window. The switch will reject any other combination of username and pass. I have successfully used PuTTY to log on to the switch and clear its configuration as well as all vlan data, rebooted, configured IP addressing and entered into the boot menu via the password recovery method (interrupting the standard boot up process by holding down the express setup button while applying power and waiting for the red lights.) I can successfully ping the IP address, (currently set to default: "169.254. 0.1") 4 attempts with 0% loss at 0ms min. 1ms max. I am also able to hard reset the switch vis the express setup button and following the corresponding instructions. So, it appears to otherwise be a fully functioning switch. 

I just reset the switch again and deleted config. and vlan data. Same problem. 

I would like to avoid downloading and re-installing the IOS if possible. Any help would be appreciated. 

[Leo Laohoo]

Post the complete output to the following commands: 

• sh version
• sh boot

[ian1044]

I think I see what you are getting at. This stands out to me.

Config download

via DHCP:     disabled (next boot: disabled)

How would I enable that?  Or you were looking for something else.  

Thank you in advance,

[Leo Laohoo · Accepted solution]

Wow.  Whoever did the "upgrade" is very lucky.  Let me explain: 

IE2k IOS comes in a TAR file.  Inside that TAR file is the IOS BIN file, HTML files as well as an all-important microcode file. 

If someone "upgraded" the switch by only copying the file into the switch ONLY (leaving the microcode file absent) the switch will not boot the new IOS BIN file.  

Finally, the answer to why web browser is not working is just that:  Someone copied the BIN file but did not copy or unpack the HTML files too.  

Use the TAR file and use the following commands:  archive download-sw tftp://<TFTP_IP_ADDRESS>/<IOS_FILENAME>.tar

Once the IOS is completely unpacked, reboot the switch and try again.

[ian1044]

So the switch, even with an overwrite command doesn't have enough space to download the new IOS. there is another directory with another .bin file. It does contain an html file, but I can't delete it or boot it instead of the default boot it's been using. I attached some pics. It's the  "ie2000-universalk9-mz.152-3.E3" file. If one of you could tell me the proper way to boot this .bin or delete it and make more space it would be much appreciated. Thank you.

[Leo Laohoo]

Ok, try the following: 

del /f /r flash:ie2000-universalk9*
archive download-sw tftp://<TFTP_IP_ADDRESS>/<IOS_FILENAME>.tar

[ian1044]

That did the trick. The new IOS is loaded, unpacked, and working. I was able to log onto the switch through the URL (express setup). I did an archive download-sw /overwrite /reload tftp://<TFTP_IP_ADDRESS>/<IOS_FILENAME>.tar. The overwrite command should delete the current IOS right?

[Leo Laohoo]

---

@ian1044 wrote:

The overwrite command should delete the current IOS right?

---

The "overwrite" command will delete the oldest (only one sub-directory) IOS.  If the IOS is just a "BIN" file copied into the switch, it will not delete that.

I would recommend avoiding the "/reload" option.  After the files have been unpacked, check that only one sub-directory is there and no other BIN files are out in the main directory.  

Only then do you reload the switch.

[marce1000 · Accepted solution]

 - Execute dir command . check if you can seen an html directory if not install software package from https://software.cisco.com/download/home/284303206/type/280805680/release/15.2.7E2 , make sure tar file is chosen (W|TH WEB BASED DEV MGR)

 M.

[ian1044]

I don't see an html directory. The express setup is supposed to be available with a NIB switch right?

[marce1000]

        - I would expect that too , if not in production I would presume that re-installing poses no harm (anyway).

 M.

[ian1044]

I just want to make sure I do this correctly. What is the difference between _universalk9_en-tar and _universalk9-tar.

Obviously en means english, but is it UK? can I select different languages with the other one?

Thank you for your help.