Need help installing driver for switch 3750 series

[sandra.toju2]

Hi,

I am very new to the cisco community and I am all lost.

I need help installing the usb serial controller on my windows 7 machine. I would like to set up my 3750 switch in Putty, but when i connect it to the computer, the device manager says it's missing the usb controller.

I downloaded this usb console driver off the cisco website, but it's still not working.

I would appreciate if someone could direct me to the right path.

Thank you in advance

[Julio E. Moisa]

Hi Sandra,

Usually the USB-Serial adapters are manufactured by third party companies, I have had similar issues like you mentioned, I suggest search the driver on google using the brand or serial number. Cisco devices don't use drivers, the drivers belong to the adapters.

The brand new adapters include a CD with many drivers have you tried to install them?

Check this link:

https://www.google.com.sv/search?q=usb-serial+controller&rlz=1C1HIJA_enSV704SV704&oq=usb-serial+controller&aqs=chrome.0.0l6.7158j0j8&sourceid=chrome&ie=UTF-8

[sandra.toju2]

Thank you for your reply.

This 3rd adapter don't have a serial number or info I can look up.(A friend gave it to me...)

I also have a usb console driver that I received with the switch (bought it off ebay). Device manager says it's on com4 but putty doesn't recognize it. I get the black window in Putty.

Thank you again

[Julio E. Moisa]

Hi Sandra,

I would like to recommend the adapter I bought a time ago and it works perfectly:

https://www.amazon.com/Plugable-Adapter-Prolific-PL2303HX-Chipset/dp/B00425S1H8/ref=sr_1_1?ie=UTF8&qid=1496065437&sr=8-1&keywords=pl2303-db9

Hope it is useful

:-)

[sandra.toju2]

Thank you. I bought the adaptor that you recommended me and it works like a charm.

thank you again

[Julio E. Moisa]

Perfect! good to know that.

Have a great day.

:-)