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Stack Rebooting problem

AmitBokade8335
Level 1
Level 1

I have 6no. of Cisco 2960 switches. 3 switches are joined in Stack 1 and other 3 Switches are joined in Stack 2 with a UTP loop cable connected between Master switches of Stack 1 and Stack 2. The above configuration was working for the past 1 year then suddenly one fine day all the 6 switches rebooted automatically at the same instant. When show version command was run , all showed "System returned to ROM by Power On " . Now this event has already happened 5 times and i have checked the UPS AC power fed to the switches, changed the power source of stack 2 switches to a different UPS , then also same event occurred. Now i am strongly beginning to suspect that there may be some issue other than Power but Now i am lost for ideas and desperately in need of some help.

7 Replies 7

AmitBokade8335
Level 1
Level 1
IOS version running of all the switches is 15.0

Leo Laohoo
Hall of Fame
Hall of Fame
If both stacks rebooted at the same time, I'd still say it's power.
Post the complete output to the command "sh log on up det".

Please find the files for Show log on up detail command to all the 6 switches.

Can you post the complete output to the command "dir flash2:crashinfo_ext"?
Get the output from both stacks.

SOrry for the late reply,

But when i run the dir command on both stacks no crasinfo file is not found.

It is a power issue.

Since this issue has occurred 5 times already, Suspecting switch version problem ,we have upgraded the IOS software version from 15.0 to 15.2 in the upper stack , keeping the lower stack at 15.0 only and also added a seperate switch with no connection and same configuration as the stack to eliminate whether the problem is actually related to power or it a connection realted issue or a IOS version issue. Now Waiting for the problem to happen again so that we can move forward.