Supervisor card restart itself on Catalyst 6509E please help!!

teethawat.r · ‎08-01-2013

Supervisor card restart itself on Catalyst 6509E please help me find root cause.Below are information, If you need more please let me know thanks.

Product Number: WS-C6509E-S32-GE

Description: Cisco Catalyst 6509E, WS-SUP32-GE-3B, Fan Tray (req. P/S)

here is last log before forced restart.

xxx#sh tech

Jul 26 15:31:24.788 UTC: %CPU_MONITOR-3-PEER_EXCEPTION: CPU_MONITOR peer has failed due to exception , reset by [5/0]

%Software-forced reload

17:31:24 CEST Fri Jul 26 2013: Breakpoint exception, CPU signal 23, PC = 0x420035B0

xxx#sh ver

Cisco IOS Software, s3223_rp Software (s3223_rp-IPSERVICESK9_WAN-M), Version 12.2(33)SXH1, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 16-Jan-08 19:09 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX3, RELEASE SOFTWARE (fc1)

xxx uptime is 4 days, 13 hours, 1 minute

Uptime for this control processor is 4 days, 13 hours, 1 minute

Time since xxx switched to active is 4 days, 13 hours, 0 minutes

System returned to ROM by s/w reset at 14:51:34 BKK Tue Apr 14 2009 (SP by processor memory parity error at PC 0x40AC7378, address 0x0)

System restarted at 17:34:12 CEST Fri Jul 26 2013

System image file is "bootdisk:s3223-ipservicesk9_wan-mz.122-33.SXH1.bin"

Vignesh Rajendran Praveen · ‎08-01-2013

Hi,

Kindly provide me the below requested information for me to assist you further.

1) Show log from the device

2) Crashinfo file

3) Show module

Thanks & Regards,

Vignesh R P

teethawat.r · ‎08-02-2013

Hi Vignesh

As attached.

Best regards,

Vignesh Rajendran Praveen · ‎08-02-2013

Hi,

Thanks a lot for the outputs. Also kindly do provide the output of dir from the device.

T & R,

Vignesh R P

Vignesh Rajendran Praveen · ‎08-02-2013

Hi,

Kindly check if there is a crashinfo file in the location sup-bootdisk: . If yes, then kindly do provide that crashinfo file too.

T & R,

Vignesh R P

Leo Laohoo · ‎08-01-2013

System returned to ROM by s/w reset at 14:51:34 BKK Tue Apr 14 2009 (SP by processor memory parity error at PC 0x40AC7378, address 0x0)

Software-caused crash.

Vignesh Rajendran Praveen · ‎08-01-2013

Hi Leo,

The one that you are referring to has happened on the 14th of April 2009. I believe help is required to understand the reason behind the crash that took place on 26th July, 2013.

T & R,

Vignesh R P

Leo Laohoo · ‎08-01-2013

LOL!

Good point.