cisco C8000V License showing Trust Code Installed <None>

[FrancisErwin-Roxas]

Hello Cisco Folks/Experts, 

We need some help on this Trust Code Installed: <none> that still showing on our Cisco 8000v. When I run show version, it shows below and we already do a reload.  

Additionally, we tried to put the command - license smart trust idtoken <token> all force and it did not do anything. Seeing its CSLU transport type. Below is the show version and show license status output. 

Any thoughts on how to resolve this license thing for Cisco 8000v? 

License Level: network-premier
License Type: Perpetual
Next reload license Level: network-premier

Addon License Level: dna-premier
Addon License Type: Subscription
Next reload addon license Level: dna-premier

1136-AV_CSR_NSXT#sh license status
Utility:
Status: DISABLED

Smart Licensing Using Policy:
Status: ENABLED

Account Information:
Smart Account: <none>
Virtual Account: <none>

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: cslu
Cslu address: <empty>
Proxy:
Not Configured
VRF: <empty>

Policy:
Policy in use: Merged from multiple sources.
Reporting ACK required: yes (CISCO default)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 365 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 90 (CISCO default)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 90 (CISCO default)
Reporting frequency (days): 90 (CISCO default)
Report on change (days): 90 (CISCO default)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)

Miscellaneous:
Custom Id: <empty>

Usage Reporting:
Last ACK received: <none>
Next ACK deadline: Nov 11 14:16:16 2025 UTC
Reporting push interval: 30 days
Next ACK push check: <none>
Next report push: Aug 25 23:28:41 2025 UTC
Last report push: <none>
Last report file write: <none>

Trust Code Installed: <none>

Device Telemetry Report Summary:
================================
Data Channel: AVAILABLE
Reports on disk: 1

[Jens Albrecht]

Hello @FrancisErwin-Roxas,

your transport type is set to cslu but the CSLU address is empty.

Take a look at the Smart Licensing Using Policy for Cisco Enterprise Routing Platforms and identify the correct workflow for your setup. If transport type CSLU is correct, you need to specify how you want the CSLU to be discovered. Then follow the workflow accordingly.

HTH!

[FrancisErwin-Roxas]

Thanks for reply Jens, we also tried to put the token using this command below. Which didn't know anything. Assume below is for Smart transport type?

license smart trust idtoken (token) all force

[Jens Albrecht]

Hello @FrancisErwin-Roxas,

this command is only used for the workflow "Connected to CSSM through vManage as a Controller".

That's why I said that the first task is to identify the correct workflow for your setup.
If you use a CSLU server this command is not applicable. You need to follow the instructions of the appropriate workflow to register the license.

HTH!

[FrancisErwin-Roxas]

@Jens Albrecht Thank you sir for information. I believe we do not have CSLU Server. What is the work around for this? We need to change the transport type from CSLU to Smart? 

[Jens Albrecht · Accepted solution]

Hello @FrancisErwin-Roxas,

the simplest workflow is 'Connected Directly to CSSM' which requires that your 8000v router has direct internet access and can reach the CSSM at https://software.cisco.com/ which you can easily check via ping.

In this case you need to change the transport type to 'Smart':

license smart transport smart
license smart url default

Then you need to establish trust to the CSSM with a token.
Just follow the procedure step-by-step as outlined in the document I linked in my first post.

HTH!

[FrancisErwin-Roxas]

@Jens Albrecht - do you know if applying this license smart commands and token needs a maintenance windows to perform this? 

[Jens Albrecht]

Hello @FrancisErwin-Roxas,

applying smart licensing commands and a token on a Cisco Catalyst 8000v router does not require a maintenance window—the process does not disrupt traffic, reload the device, or impact forwarding during registration.

This action is performed in the background and the registration only updates the licensing status and entitlements. You should see brief log messages about license state and trust establishment, but these do not affect the operation of the router.

HTH!

[FrancisErwin-Roxas]

@Jens Albrecht  it seems to be working sir.

CSR_NSXT#sh license status
Utility:
Status: DISABLED

Smart Licensing Using Policy:
Status: ENABLED

Account Information:
Smart Account: ION FINANCIAL MUTUAL HOLDIN As of Sep 10 00:04:20 2025 UTC
Virtual Account: DEFAULT

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/license
Proxy:
Not Configured
VRF: <empty>

Policy:
Policy in use: Merged from multiple sources.
Reporting ACK required: yes (CISCO default)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 365 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 90 (CISCO default)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 90 (CISCO default)
Reporting frequency (days): 90 (CISCO default)
Report on change (days): 90 (CISCO default)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)

Miscellaneous:
Custom Id: <empty>

Usage Reporting:
Last ACK received: Sep 10 00:09:28 2025 UTC
Next ACK deadline: Dec 09 00:09:28 2025 UTC
Reporting push interval: 30 days
Next ACK push check: <none>
Next report push: Oct 10 00:04:31 2025 UTC
Last report push: Sep 10 00:04:31 2025 UTC
Last report file write: <none>

Trust Code Installed: Sep 10 00:02:52 2025 UTC

Device Telemetry Report Summary:
================================
Data Channel: AVAILABLE
Reports on disk: 0

[Jens Albrecht]

Hello @FrancisErwin-Roxas,

glad to hear it's working!

Please consider to mark the appropriate answer as Solution so that this thread get's marked as solved. Thanks!

Regards,
Jens