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TMS showing errors running the SNMP service

Nick Boylan
Level 1
Level 1

We are receiving the following errors when running the SNMP service.

TMSSnmpService faults with error posted to the application event log: Event ID 1000

Faulting application name: TMSSNMPService.exe, version: 14.1.1.0, time stamp: 0x50e4166c
Faulting module name: mscorlib.ni.dll, version: 4.0.30319.296, time stamp: 0x50483a22
Exception code: 0xc0000005
Fault offset: 0x00000000003c94ea
Faulting process id: 0xb00
Faulting application start time: 0x01ce237d35e764c8
Faulting application path: C:\Program Files (x86)\TANDBERG\TMS\Services\TMSSNMPService.exe
Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\4f52500ab48877b85e71430f4f46670f\mscorlib.ni.dll
Report Id: ae3693ad-8fab-11e2-9fbc-005056a90100

Java version 6 has been installed and tested on the server but same error occurs. Java version 7 was also intalled but same issue occured.

Any assistance would be greatly appreciated.

Thank you

15 Replies 15

mahkrish
Level 3
Level 3

Hi Nick, Sergey, et All,

Please refer to the below URL's for TMS 14.2.

Cisco TelePresence Management Suite 14.2

Software location: http://software.cisco.com/download/release.html?i=!y&mdfid=283613664&softwareid=280886992&release=14.2&os=

Release notes: http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/release_note/Cisco_TMS_Release_Note_14-2.pdf

BR, Mahesh Adithiyha