We are facing the issue when we conduct webEx session over LAN,

[brooses]

When we schedule Microsoft teams session over LAN and WAN, We are getting screen freeze and disconnecting frequently .We found Root Cause by thousand eyes. During the teams call we captured the logs which shows the ISP issue ,After the 5 to 6 hops we are getting drops on WAN Link.The issue has been resolved by ISP.

ThounsandEyes helped us to resolve the issue.

[Eric_Liu]

Hi Brooses, 

Thanks for your kind feedback about using Thousandeyes to resolve your issue and we are happy to see Thousandeyes be a useful tool for your troubleshooting. Please don't hesitate to contact us if you need any help when using Thousandeyes in the future.