Active Assistant not available after 4.0(3) Upgrade

[pjt8537]

Just performed upgrade from 3.1(6) to 4.0(3) SR1. When trying to open Active Assistant, I am getting a HTTP 404-File not found error. Any ideas what might cause this?

[vharsha]

The Active Assistant has been replaced by the Cisco Personal Communications Assistant. Take a look at:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a00801ba66c.html#1128540

[pjt8537]

Thanks, it turned out that the IIS lockdown tool didn't have the .jsp & .do extensions in the "allow" urlscan.ini file. Now it is coming up with the PCA login screen with a warning of "unable to contact server". Also, in the system log this error is being logged..... I didn't see anything in the document above that addressed this. Any ideas?

The server was unable to logon the Windows NT account 'IUSR_ALIA' due to the following error: Logon failure: the user has not been granted the requested logon type at this computer. The data is the error code.

For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

[vharsha]

This is a good place to start:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guide_chapter09186a00801ba613.html