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Cisco Unity 7 Problem in Message Store Wiard. Showing some SRV Records Missing in DNS Table. Please suggest and help on this matter.

sweet_rose
Beginner
Beginner

Installed Cisco Unity 7 on Windows Server 2000 and Unity Server is on Domain,and Exchange we are using is Exhcnage 2007. When we reach at Message Store Wizard it is showing some error at the end that " Failed reaching for Unity in Active Directory Global Catalog. The SVR Record may be missing in DNS Table" . It shows when we slected Exchange in Process and the Selected Storage Group. And the it takes time and then shows error. Please try to resolve this issue soon, we need this solution urgently. We have already spent several days on different issues regarding Unity.

If you need to talk regarding this matter, Please contact on +919780660619, and the conatct person name is Manav.

Thanks in Advance

Rosy

1 Reply 1

Tray Stoutmeyer
Cisco Employee
Cisco Employee

Rosy,

We cannot call you from this forum. If you truly need a call, you can open a TAC case. The info I can tell you is that you need to fix this in your dns. A simple google search of "no SRV record Windows 2000 server" comes up with numerous resources that can help you fix this. Here is just one example.

http://support.microsoft.com/kb/241505

and

http://www.petri.co.il/active_directory_srv_records.htm

I would also advise you, if you are doing a new install with Unity 7 and that version of Exchange, that you use Windows 2003 as the OS. Even MS doesn't support Windows 2000 Server any more so if you end up having an OS issue on your Unity server, we will not be able to get MS to help you. From a support perspective, I would advise you to use Windows 2003 Server in this implimentation.

Thanks!

Tray

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