ClickToCall: "http error occured"

[DEMOLDERDIRK]

When launching a call from outlook, internet explorer, ... We get "http error occured. Please contact your administrator". When I look at the cowebdialerprovider log, I fund the following error: "SOAP returned unsuccessfully, with error: 29".

Anyone an idea what this can be? I have nothing found in the log files on the CUCM server. We're running version 8.6 of cucm and the Click to Call application is version 8.1

Thanks

Sent from Cisco Technical Support iPad App

[Maxime Riou]

Hello, I've faced the same issue.

Here you go:

1. Go to Internet Explorer --> Internet Options --> Advanced,
2. Disable "Check for the Server Certificate Recovation" (Third from the end),
3. Click Ok,
4. Restart IE,
5. Verify that the CUCM certificate isn't revoked:
   • Go to Run --> Certmgr.msc --> Intermediate Certification Authorities --> Certificate Recovation List,
   • Make sure CUCM certificate isn't in here.
6. Now, test some calls.

Hope it helps, it resolved the issue for me.

Regards,

Maxime.