cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
951
Views
0
Helpful
1
Replies

Combat SPAM Voicemails in Unity

1tarheelfan2
Level 4
Level 4

We have been receiving a lot of spam calls, leaving messages in the Chinese language in our unity mailboxes.

The offenders are spoofing their incoming numbers so that I cannot block them.

I had thought since these are likely robocalls, I could possibly send ring no answer call to an IVR, which prompts the user to press 1 to continue to leave a message. This would stop the robocalls as they have no way to press the option.

However, I cannot seem to make this work, either by creating a call handler or using 3rd party IVR. Each time the option is pressed, calls land at the main greeting for unity, I assume because no match was found incoming, the call was not sending original dialed number, but original dialing number.

 

Any ideas on this at all?

1 Reply 1

How you configured the rule? Describe your steps to assist.
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: