Getting presence status for non contact users

[haim.inger]

Hello

We have just finished installing the latest Cisco Presence server and CUPC clients (v8.5.51).

Everything is working just fine, except for one disturbing issue:

We are using exchange 2010 and outlook 2010. Inside outlook I can see the presence of users that are in my CUPC contact list great.

The problem is when I try to see a person presence status in outlook, and that person is not in my CUPC contacts. In this case, all I'm getting is a gray presence status.

What am I missing here?

Do I have to put all the people in my organization in my CUPC contacts just to see their presence status in Outlook? It does not seem the logical thing to do.

Sent from Cisco Technical Support iPad App

[haim.inger]

This is the info that the Local CUPC log file generates:

2012-04-01 17:28:26,420 DEBUG - CWindowsMessengerContact::get_PresenceProperties - got a request for presence for - eli@clal-ins.co.il

2012-04-01 17:28:26,420 FATAL - CUCExtensionProvider.GetPresenceForContact()

2012-04-01 17:28:26,420 DEBUG - Received request to get presence for contact eli@clal-ins.co.il

2012-04-01 17:28:26,420 DEBUG - Received request for contact eli@clal-ins.co.il

2012-04-01 17:28:26,420 DEBUG - Received request for contact eli@clal-ins.co.il

2012-04-01 17:28:26,421 DEBUG - Getting contact using the contacts uri

2012-04-01 17:28:26,421 DEBUG - GetCachedContactByUriOrEmail - check local cache

2012-04-01 17:28:26,421 DEBUG [ContactResolutionManager+b__0(0)] - Contact eli@clal-ins.co.il not found

2012-04-01 17:28:26,421 DEBUG - Contact is null - returning new 'Unknown' presence object

Sent from Cisco Technical Support iPad App