UCCX 10 Agent not logged into Assigned CSQ

[mpaddock.aib]

We have 4 CSQs and I have an agent that is assigned to all four but only will only log into 3 of them so she is unable to receive calls for the fourth queue. We have removed all CSQs from this agent, applied only the missing CSQ, and it still will not log her into that CSQ. We are using the web version of Finesse. Is there something I can check to get this working?

[Anas Abueideh]

Hi,

what is your UCCX version ?

are you using resource group or skilled based routing ?

if you are using skills, you might assign the proper skill for the agents.

if you are using resource group, you might not assigning agents to that one

HTH

Anas

don't forget to rate the helpful posts