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Andrew Waylen
Beginner

RTMT Syslog Error "File Does not exist"

Whenever I try to access the syslog files in the RTMT I get the following error "File Does not exist", no other members of the team seem to have this problem on there computers.

Also I am not sure if it is related or not but I seem to get spammed with "Add Certificate to the trust store" messages. Any help would be appreciated.

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
testeven
Cisco Employee

Hi!

Please check if the user you are logged with has write permissions to the c:\Program Files\Cisco directory.

Most likely your user id does not have access to the C: drive where RTMT is installed and therefore you can't see the syslogs.

HTH!

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)

View solution in original post

3 REPLIES 3
testeven
Cisco Employee

Hi!

Please check if the user you are logged with has write permissions to the c:\Program Files\Cisco directory.

Most likely your user id does not have access to the C: drive where RTMT is installed and therefore you can't see the syslogs.

HTH!

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)

View solution in original post

that was it Thank you

Even after 5 years this article is saving time for administrators. I had the same problem. Just a quick search on support community and the fix. 

FYI: I had to install RTMT on D drive(this drive has write access). So, it worked.

 

Regards,

Amarjeet

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