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About mnasser78
03-02-2021
mnasser78
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Member since
11-21-2006
30
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12
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0
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Re: CCM 4.0 CCX 5.0 drop incoming calls
Created by
mnasser78
in
Unified Communications Infrastructure
02-08-2008
02-08-2008
Hi, Well; that sounds to work. Anyway, I could found another way to do the task straight-forward by ...
Re: IPCC Express call recording
Created by
mnasser78
in
Unified Communications Infrastructure
02-05-2008
02-05-2008
Well, it seems that can be done specifically with CCX 5.0 by deploying Quality Manager QM, which req...
IPCC Express call recording
Created by
mnasser78
in
Unified Communications Infrastructure
02-04-2008
02-04-2008
Hi,As I know, ccx call recording is only "on-demand recording"; that is an agent or supervisor have ...
CCM 4.0 CCX 5.0 drop incoming calls
Created by
mnasser78
in
Unified Communications Infrastructure
02-04-2008
02-04-2008
Hi, my client has a CCM 4.0 with CCX 5.0, he needs to block some incoming calls, that is for certain...
Re: SMS on IPCC Enterprise
Created by
mnasser78
in
Contact Center
01-29-2008
01-29-2008
Hello,Yes actually I have found a 3rd party application can perform exactly the task I am talking ab...
Re: SMS on IPCC Enterprise
Created by
mnasser78
in
Contact Center
01-29-2008
01-29-2008
Hello, this is interesting; actually, my client asked for a more interesting senario: an emploee out...
Re: CRS 5.0 IVR, delay in forward
Created by
mnasser78
in
Unified Communications Infrastructure
01-23-2008
01-23-2008
This problem is solved
Re: CME with CRS, CRS IVR scripts problem
Created by
mnasser78
in
Unified Communications Infrastructure
01-23-2008
01-23-2008
This is problem is solved....
CRS 5.0 IVR, delay in forward
Created by
mnasser78
in
Unified Communications Infrastructure
01-16-2008
01-16-2008
Hi,I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to se...
Re: CCME and Cisco Unified communications express
Created by
mnasser78
in
IP Telephony and Phones
01-16-2008
01-16-2008
As I know; Yes you can run SIP phones on CME, I didn't try it, but details are presented in document...
CME with CRS, CRS IVR scripts problem
Created by
mnasser78
in
Unified Communications Infrastructure
01-16-2008
01-16-2008
Hi, I have CME wih CRS, after provioning is complete, I could add an application of default IVR (aa....
Re: sample scripts
Created by
mnasser78
in
Contact Center
01-16-2008
01-16-2008
Hi,Yes, there are available on Cisco web site, look for:Cisco Customer Response SolutionsExpression ...
CRS Srever reboots
Created by
mnasser78
in
Unified Communications Infrastructure
12-30-2007
12-30-2007
After CRS installation - no config is carried yet - a CRS cause a problem and force Windows OS to be...
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Public Statistics
Date Registered
11-21-2006
02:10 PM
Date Last Visited
03-02-2021
03:45 AM
Total Messages Posted
30
Total Helpful Votes Received
12
Helpful Votes Given To
User
Helpful Count
testeven
5
See all >
Helpful Votes From
User
Helpful Count
James Hawkins
9
sarenos2006
3
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