Hi, Well; that sounds to work. Anyway, I could found another way to do the task straight-forward by ...

Well, it seems that can be done specifically with CCX 5.0 by deploying Quality Manager QM, which req...

Hi,As I know, ccx call recording is only "on-demand recording"; that is an agent or supervisor have ...

Hi, my client has a CCM 4.0 with CCX 5.0, he needs to block some incoming calls, that is for certain...

Hello,Yes actually I have found a 3rd party application can perform exactly the task I am talking ab...

Hello, this is interesting; actually, my client asked for a more interesting senario: an emploee out...

This problem is solved

This is problem is solved....

I have a CCX 5.0 Standard with CME, Installed an IVR script, but how to route the "0" operator link ...

Hi,I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to se...

As I know; Yes you can run SIP phones on CME, I didn't try it, but details are presented in document...

Hi, I have CME wih CRS, after provioning is complete, I could add an application of default IVR (aa....

Hi,Yes, there are available on Cisco web site, look for:Cisco Customer Response SolutionsExpression ...

After CRS installation - no config is carried yet - a CRS cause a problem and force Windows OS to be...