About James Hawkins

James Hawkins · 07-21-2023

Hello, I have a customer with BE7000M M4 servers which need to be replaced due to reaching End of Support. The recommended replacement is the BE7000M M6 but I cannot find any breakdown of how many vCPU's and how much memory that provides. I would pre...

James Hawkins · 06-27-2023

Hi, I have a UCCX 12.5 system and want to write Custom Variables to CUIC for calls that are terminated during the initial IVR/Menu or whilst queuing for an agent. I have set an On Exception (ContactInactiveException) step which goes to a label which ...

James Hawkins · 05-30-2023

Hello, I have a HA enabled UCCX 12.5(1)SU3 High Availability cluster which was upgraded for 11.6(2). The system is running ok but I am having problems configuring Smart Licensing. I am trying to use the Direct option which connects to https://tools....

James Hawkins · 03-07-2023

Hello, I have a customer with CUCM and Unity Connection 14.0 which is integrated with Microsoft Active Directory with the UserID mapped to sAMAccountName. The company has been bught by another company and all users are being migrated to the new compa...

James Hawkins · 02-23-2023

Hi, I have a customer who wants to monitor 7821 IP phones registered to Webex and generate an alert if one goes off-line or comes back. I have set up an alert rule in Alerts center that monitors all devices and configured email and Webex space as del...

James Hawkins · 07-22-2023

Thanks Jaime, Unfortunately that link only goes up to the M5 models and has not been updated for the M6.

James Hawkins · 07-21-2023

If anyone has deployed a BE7000M M6 server would it be possible to check the hardware spec and post it here?

James Hawkins · 07-21-2023

Thanks for the response. I tried that and only the top level part code (BE7M-M6-K9)is shown. There is no breakdown of individual SKU's. I have spent hours trying to find this information. It is not is the spec sheet, SRND or the Installation Guide fo...

James Hawkins · 06-28-2023

Hi Thomas, Attached is a very basic script that I used to test the exception.

James Hawkins · 06-27-2023

Just done some more testing and the values are written ok for normal calls. If doing a reactive debug they are not.

Member Since	‎12-19-2003 04:49 PM
Date Last Visited	‎08-16-2023 12:09 AM
Posts	1,829
Total Helpful Votes Received	1236

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BE7000M M6 Hardware Specifications

UCCX using Set Enterprise Call Info step with Exceptions

UCCX 12.5(1)SU3 Smart Licensing Issue

Unity Connection 14.0 LDAP Integration Change

Webex Alerts

Re: BE7000M M6 Hardware Specifications

Re: BE7000M M6 Hardware Specifications

Re: BE7000M M6 Hardware Specifications

Re: UCCX using Set Enterprise Call Info step with Exceptions

Re: UCCX using Set Enterprise Call Info step with Exceptions