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- About James Hawkins
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Member since
12-19-2003
1729
Posts
1047
Helpful
139
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Certifications
03-28-2020
12:30 AM
Hi, You seem to be hitting the same issue I did when I looked at this about a week ago. https://community.cisco.com/t5/contact-center/uccx-with-extend-and-connect-call-drops/m-p/4051372#M115618 As you will read the persistent connection thing is as per design which is not ideal as it locks up lots of voice channels whilst the agents are logged it. Anthony kindly tested it on his system and got it working without seeing the call drops so it can work. I have not managed to troubleshoot the call drops on my system because I have been flat out working on other stuff but Anthony has shown it can work. If you do manage to make any progress please share - I will do likewise. Cheers James
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Created by
James Hawkins
in Contact Center
in Contact Center
03-24-2020
09:20 AM
03-24-2020
09:20 AM
Thanks Anthony, It is useful to know it works ok for you using similar versions to what I have. I will have a look at some CUCM logs when I get a moment.
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Created by
James Hawkins
in Contact Center
in Contact Center
03-24-2020
07:50 AM
03-24-2020
07:50 AM
Hi Anthony, Thanks for the response. This is not top of my priority list at the moment to be honest - I am busy scripting and configuring MRA stuff to allow staff from one of our big public sector customers to work from home. I was looking at mobile agent solutions from Comstice and Novelvox which would allow agents to work pretty much anywhere but both rely on Extend and Connect for the voice part so I quickly set it up and tested last night. I am not sure whether it will be a viable solution for this customer as each Finesse agent permanently ties up a SIP trunk channel even when not on a call. I would appreciate your feedback if you do set it up. Cheers James
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Created by
James Hawkins
in Contact Center
in Contact Center
03-23-2020
04:28 PM
03-23-2020
04:28 PM
Hi, I have UCCX 11.6(2) running with CUCM 11.5. I have been trying to get Jabber with Extend and Connect to work for UCCX agents. E&C seems to work fine outside of UCCX but there are problems with UCCX. When I log into Finesse the agent gets an inbound call as expected. However this call drops after a few seconds. I have tried various remote destinations including a standard PSTN landline and iPhone and Android mobiles but see the same behaviour on all. The expected behaviour is for the call to stay up as described in the link below. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/maintain_and_operate/guide/uccx_b_unified-ccx-administartion-guide/uccx_b_unified-ccx-administartion-guide_chapter_010110.html?bookSearch=true#UCCX_RF_P0308AB4_00 Does anyone have this working? - any idea why the call should be dropped?
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- Tags:
- extend&connect
Labels:
03-23-2020
12:14 PM
Hi, It sounds like the script is referencing a variable that does not exist - pSpanishOption - do you have a variable named that?
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Created by
James Hawkins
in IP Telephony and Phones
in IP Telephony and Phones
03-16-2020
03:41 AM
03-16-2020
03:41 AM
Mikolaj, Thank you - worked like a charm. James
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Created by
James Hawkins
in IP Telephony and Phones
in IP Telephony and Phones
03-14-2020
09:23 AM
03-14-2020
09:23 AM
Hi, I have a customer who wants to quickly roll out Jabber for all Active Directory synched users on their CUCM 11.5 cluster. I cannot seem to find any way of getting a list out of CUCM that shows this. BAT exports do not seem to contain any field that shows whether the user is LDAP synced or local. Similarly looking at the enduser table using SQL does not show this either. Listing the users in ccmadmin shows this but it is not easy to use this as the cluster has thousands of users. I think I must be missing something as this should not be hard as I am stumped. Can anyone suggest a solution? Thanks!
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Labels:
Created by
James Hawkins
in Contact Center
in Contact Center
03-13-2020
03:41 AM
03-13-2020
03:41 AM
I think that a possible solution would be to use CURRI. This is enabled on a DN, Translation Pattern or Route Pattern and allows manipulation of various things including calling number. In simple terms the way it works is a call hits a number with a CURRI based external call control profile enabled, CUCM then sends a https post containing an XML file with called and calling number and decisions can be made based upon those. The server which receives the https post responds with an XML document which contains details of how the call should be treated. Possible actions include manipulation of the called and calling names and numbers as well as blocking/diverting the call and playing a CUCM announcement. The XML snippet in the response that modifies calling number is shown below. <cixml version="1.0"> <continue> <modify callingnumber=[number] callednumber=[number] callingname=[name] calledname=[name]/> </continue> </cixml> I have tested using UCCX itself as the http server that responds to the CURRI request and it worked fine (just sending a static XML response that tells CUCM to play an announcement before connecting). It should be possible to write a CXX script that would modify the calling number according to whatever rules you need (and possibly retrieving these from a database/XML or JSON file or a system with a REST API). Alternately if you are comfortable with a lanaguage like Python you could write a script that modifies the number and use a web server like Apache to serve it. https://developer.cisco.com/site/curri/
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Created by
James Hawkins
in Contact Center
in Contact Center
03-04-2020
06:24 AM
03-04-2020
06:24 AM
Apologies for the thread resurrection but I have just bumped into this issueg. It was caused by not having a mail server and email address configured under Subsystems > Email in ccxadmin. I added these and sending email from the script was successful.
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Created by
James Hawkins
in Contact Center
in Contact Center
02-02-2020
01:48 PM
02-02-2020
01:48 PM
Hi, Rather than trying to retrieve all records just get the one that matches the calling number using the query below: https://10.1.49.1:8443/cucm-uds/users?numberlast=+447539123456 <? xml version = "1.0" encoding = "UTF-8" standalone = "yes"?> < users uri = "https://10.1.49.1:8443/cucm-uds/users" version = "12.0.1" start = "0" requestedCount = "64" returnedCount = "1" totalCount = "1"> < user uri = "https://10.1.49.1:8443/cucm-uds/user/resttest"> < id > 737d26a7-d7cb-112f-06ba-acac65d5fc9d </ id > < userName > resttest </ userName > < firstName > Rest </ firstName > < lastName > Test </ lastName > < middleName ></ middleName > < nickName ></ nickName > < displayName ></ displayName > < phoneNumber > 1111 </ phoneNumber > < homeNumber > 2222 </ homeNumber > < mobileNumber > +447539123456 </ mobileNumber > < email > rest@test.com </ email > < directoryUri ></ directoryUri > < msUri ></ msUri > < department > Department of REST Testing </ department > < manager ></ manager > < title > Rest Test User </ title > < pager > 4444 </ pager > </ user > </ users >
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01-30-2020
02:58 PM
Thanks Marek, Implementing some form of middleware is a good idea. I mess about with Python a bit so I will try using that to convert between the formats. Cheers James
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01-30-2020
01:30 PM
Hi David, Thanks for responding. The service I have in mind is based upon Cisco Unified Routing Rules XML Interface (CURRI). This is a CUCM feature that can be enabled on Directory Numbers, Translation Patterns and Route Patterns and allows various features such as playing a message before connecting, dropping or diverting a call or changing the calling/called number or name. When CURRI is enabled on a number it is triggered when a call hits the number pattern. CUCM then sends a HTTP POST to a URL. The body of this HTTP post contains XML which contains details of the calling and called numbers amongst other stuff. I wanted to be able to read the XML content from the body of the HTTP POST that was sent to a UCCX trigger, parse it to learn the called number and then do a database lookup to check what message (if any) should be played for calls to that number and whether the call should be allowed, blocked or diverted. The UCCX Get HTTP Request Info step allows me to read Headers and Parameters from inbound requests but not read the content in the body of the post as far as I can make out. Hope this makes what I am trying to do clearer. Cheers James
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01-30-2020
02:47 AM
I have spent some time on this and am coming to the conclusion it is not possible. The Get HTTP Contact Info step seems to be able to read information from the request headers and parameters but not from the body of the request which is where the XML content is located. Any suggestions welcome!
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Created by
James Hawkins
in Contact Center
in Contact Center
01-30-2020
12:06 AM
01-30-2020
12:06 AM
Hi, CUAC Business Edition was a server based product running on Windows Server. It supported up to 12 operators. CUAC Standard is a smaller product that does not have a server component - it just runs on the operator PC. They are two very different products. If you only have one operator then CUAC Standard is a good option. I do not understand the second part of your question. Please can you supply more detail.
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01-29-2020
07:33 AM
Hi, I have a CCX 11.6 Premium system and need to know if what I am trying to do is supported. I want to make a HTTP POST request to a CCX HTTP trigger which posts an XML file which I then want to save on the UCCX server and parse the content. I have tried using the Get HTTP Contact Info step but cannot work out how to save the XML content in the POST request. Below is an example of an inbound POST request - you may recognise it from the CURRI developer guide. Does anyone know if this is possible? POST /pdp/AuthorizationEndPoint HTTP/1.1 Host: 10.89.81.55:8080 Accept: */* Content-type: text/xml; charset=ISO-8859-1 methodName: isRoleAccessAllowed User-Agent: CiscoUCM-HttpClient/1.0 Connection:Keep-Alive Content-Length: 1704 <?xml version="1.0" encoding="UTF-8"?> <Request xmlns="urn:oasis:names:tc:xacml:2.0:context:schema:os"> <Subject SubjectCategory="urn:oasis:names:tc:xacml:1.0:subject-category:access-subject"> <Attribute AttributeId="urn:oasis:names:tc:xacml:1.0:subject:role-id" DataType="http://www.w3.org/2001/XMLSchema#string" Issuer="requestor"> <AttributeValue>CISCO:UC:UCMPolicy</AttributeValue> </Attribute> <Attribute AttributeId="urn:Cisco:uc:1.0:callingnumber" DataType="http://www.w3.org/2001/XMLSchema#string"> <AttributeValue>+19725550101</AttributeValue> </Attribute> <Attribute AttributeId="urn:Cisco:uc:1.0:callednumber" DataType="http://www.w3.org/2001/XMLSchema#string"> <AttributeValue>50102</AttributeValue> </Attribute> <Attribute AttributeId="urn:Cisco:uc:1.0:transformedcgpn" DataType="http://www.w3.org/2001/XMLSchema#string"> <AttributeValue>+19725550101</AttributeValue> </Attribute> <Attribute AttributeId="urn:Cisco:uc:1.0:transformedcdpn" DataType="http://www.w3.org/2001/XMLSchema#string"> <AttributeValue>+19725550102</AttributeValue> </Attribute> </Subject> <Resource> <Attribute AttributeId="urn:oasis:names:tc:xacml:1.0:resource:resource-id" DataType="http://www.w3.org/2001/XMLSchema#anyURI"> <AttributeValue>CISCO:UC:VoiceOrVideoCall</AttributeValue> </Attribute> </Resource> <Action> <Attribute AttributeId="urn:oasis:names:tc:xacml:1.0:action:action-id" DataType="http://www.w3.org/2001/XMLSchema#anyURI"> <AttributeValue>any</AttributeValue> </Attribute> </Action> <Environment> <Attribute AttributeId="urn:Cisco:uc:1.0:triggerpointtype" DataType="http://www.w3.org/2001/XMLSchema#string"> <AttributeValue>translationpattern</AttributeValue> </Attribute> </Environment> </Request>
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Labels:
03-28-2020
Hi,You seem to be hitting the same issue I did when I looked at this
about a week
ago.https://commun...
03-24-2020
Thanks Anthony,It is useful to know it works ok for you using similar
versions to what I have.I will...
03-24-2020
Hi Anthony,Thanks for the response. This is not top of my priority list
at the moment to be honest -...
03-23-2020
Hi,I have UCCX 11.6(2) running with CUCM 11.5.I have been trying to get
Jabber with Extend and Conne...
03-23-2020
Hi,It sounds like the script is referencing a variable that does not
exist - pSpanishOption - do you...
Created by
James Hawkins
in IP Telephony and Phones
03-16-2020
03-16-2020
Mikolaj, Thank you - worked like a charm. James
Created by
James Hawkins
in IP Telephony and Phones
03-14-2020
03-14-2020
Hi,I have a customer who wants to quickly roll out Jabber for all Active
Directory synched users on ...
Created by
James Hawkins
in Contact Center
03-13-2020
03-13-2020
I think that a possible solution would be to use CURRI.This is enabled
on a DN, Translation Pattern ...
Created by
James Hawkins
in Contact Center
03-04-2020
03-04-2020
Apologies for the thread resurrection but I have just bumped into this
issueg.It was caused by not h...
Created by
James Hawkins
in Contact Center
02-02-2020
02-02-2020
Hi,Rather than trying to retrieve all records just get the one that
matches the calling number using...
01-30-2020
Thanks Marek, Implementing some form of middleware is a good idea. I
mess about with Python a bit so...
01-30-2020
Hi David,Thanks for responding. The service I have in mind is based upon
Cisco Unified Routing Rules...
01-30-2020
I have spent some time on this and am coming to the conclusion it is not
possible.The Get HTTP Conta...
Created by
James Hawkins
in Contact Center
01-30-2020
01-30-2020
Hi,CUAC Business Edition was a server based product running on Windows
Server. It supported up to 12...
Public Statistics
| Date Registered | 12-19-2003 04:49 PM |
| Date Last Visited | 03-31-2020 09:24 AM |
| Total Messages Posted | 1,729 |
| Total Helpful Votes Received | 1047 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 428 | |
| 235 | |
| 5 | |
| 5 | |
| 5 |
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