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James Hawkins
‎04-23-2021
Collaborator
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Member since ‎12-19-2003
1770
Posts
1117
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140
Solutions
Certifications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Enterprise Core
Cisco Certified Specialist - Enterprise Core
Cisco Certified Specialist - Enterprise Core
Cisco Certified Design Professional (CCDP)
Cisco Certified Design Professional (CCDP)
Cisco Certified Design Professional (CCDP)
Cisco Certified Design Professional (CCDP)
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
CCNA
CCNA
CCNA

Re: Automation ideas for UCCX

Created by in Contact Center
03-17-2021
03-17-2021
Hi,To do this you need to use the CCX system configuration API to modify the competency level set on...

Re: Automation ideas for UCCX

Created by in Contact Center
03-10-2021
03-10-2021
I have used the REST step to post messages into WebEx Teams rooms when calls are abandoned or when a...

Re: CISCO is Awful

Created by in IP Telephony and Phones
03-02-2021
03-02-2021
Well done to those he responded to the OP with patience and dignity. Let's hope he has solved his pr...

Re: CCX Select Resource - Queue Time - Ring Time

Created by in Contact Center
02-28-2021
02-28-2021
Hi Shalid,Your script looks a little odd. Most scripts would use one Select Resource step rather tha...

Re: CUCM/IM&P/Unity Connection 12.5 guest operating system

Created by in IP Telephony and Phones
02-28-2021
02-28-2021
Thanks John - it is reassuring to hear what TAC told you

Re: CUCM/IM&P/Unity Connection 12.5 guest operating system

Created by in IP Telephony and Phones
02-28-2021
02-28-2021
Nithin,Thank you for that link. I am running VMware ESXi 6.7 and I can change the guest OS to CentOS...

Re: CUCM/IM&P/Unity Connection 12.5 guest operating system

Created by in IP Telephony and Phones
02-27-2021
02-27-2021
I have found this article on the VMware site which describes how to update the virtual machine compa...

CUCM/IM&P/Unity Connection 12.5 guest operating system

Created by in IP Telephony and Phones
02-27-2021
02-27-2021
Hi,I have just upgraded an 11.5 deployment of CUCM, IM & P and Unity Connection servers from 11.5 to...

Re: Unity Connection, LDAP and AXL

Created by in Collaboration Applications
02-02-2021
02-02-2021
Have you checked whether COBRAS can help with this?That would be where I would start.

Re: CUCM User Config - difference between CTI Controlled Profiles and Controlled Profiles

Created by in IP Telephony and Phones
11-24-2020
11-24-2020
Hi Roger, sorry for not responding sooner and yes that is what I mean. I seem to be able to control ...

Re: SIP PSTN multi country call routing for service numbers

Created by in IP Telephony and Phones
11-24-2020
11-24-2020
Thanks Roger,I have got a response from the provider. For emergency calls they route the call based ...

SIP PSTN multi country call routing for service numbers

Created by in IP Telephony and Phones
11-22-2020
11-22-2020
Hi,I have a CUCM upgrade project for a company with offices in several European countries.These offi...

CUCM User Config - difference between CTI Controlled Profiles and Controlled Profiles

Created by in IP Telephony and Phones
11-14-2020
11-14-2020
Hi,In the CUCM end user configuration page in the Device Information section you can associate Exten...

Re: Jabber Phone Only Mode Deskphone Control

Created by in IP Telephony and Phones
10-26-2020
10-26-2020
I got some time to look at this and the issue was that I was trying to control CIPC rather than a ph...

Re: Jabber Phone Only Mode Deskphone Control

Created by in IP Telephony and Phones
10-23-2020
10-23-2020
Hi Roger, thanks for responding. The users have Standard CTI Enabled, Standard CCM End User plus the...
Public Statistics
Date Registered ‎12-19-2003 04:49 PM
Date Last Visited ‎04-23-2021 07:11 AM
Total Messages Posted 1,770
Total Helpful Votes Received 1117