Hello, I am implementing UCCX Premium 11.6(2) for a customer. They want to use the email queuing feature but I am not sure that it can do what they require.   The email system that UCCX is integrated with is on premise Microsoft Exchange (not sure which version).   They have a public facing email address to which all inbound public emails are sent. For example:   enquiries@example.com   They want emails to this alias to be assessed and then forwarded to email queues with internal only email addresses for further processing. For example:   urgent-issues@example.com hr-issues@example.com it-issues@example.com   This is simple so far. The issue I have is that when an agent replies to an email forwarded to one of the second group of queues the from email address will be the email address associated with that queue rather than the main public facing email address. Is there any way around this? - I do not think that UCCX can do this so I am guessing that the address modification might have to be done by the Exchange SMTP program if it can do that. Has anyone done anything similar and, if yes, what were the issues? Thanks!    ... View more

Hello, I have built a UCCX 11.5 test system which integrates with MS SQL Server. I have written a script which works fine with my test SQL environment which uses SQL Server based authentication. I have moved the script to a customers production UCCX system and the script is failing.  The customer has stated that we need to use Windows based authentication for SQL Server rather than SQK Server based authentication. I have successfully configured a Database Datasource to connect to the customers SQL database using Windows based authentication - the Test Connection button reports success. Looking at the DB Read step in the script I refresh the schema under the General tab which seems to complete ok. Under the Field Selection tab I do not see the tables I created in the SQL database to which I connect when I click the Show all fields buttons - there are lots of other things listed which seem to be system related. These tables are visible when I do the same thing on my test system. The picture below is from my test system and shows the Services table listed from the SQL Server - this is what is missing from the output when running on the customer's system.   Can anyone suggest why the tables are missing from the customer system? - I can see them fine using if I connect using SQL Server Management Studio with the same credentials. ... View more

Hello, I have a customer with UCCX Premium who needs to link to MS SQL Server using the database subsystem. I have done this several times using mixed mode authentication to the SQL Server but this customer is very keen on having Windows based authentication. I have tried using various jtds connection strings without success based upon searches which have yielded threads such as: https://community.cisco.com/t5/collaboration-voice-and-video/uccx-9-0-2-ms-sql-database-connection-with-windows/ta-p/3141423   https://stackoverflow.com/questions/37835929/connect-to-sql-server-with-windows-authentication-from-a-linux-machine-through-j   I am not having any luck with any combinations of the parameters described. I can see that the request is getting to the SQL Server but is not being authorised.   Login failed. The login is from an untrusted domain and cannot be used with Windows authentication. [CLIENT: 181.1.18.41]   SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed. The Windows error code indicates the cause of failure. The logon attempt failed Has anyone got this working? Thanks!   ... View more