About James Hawkins

James Hawkins · 07-21-2023

Hello, I have a customer with BE7000M M4 servers which need to be replaced due to reaching End of Support. The recommended replacement is the BE7000M M6 but I cannot find any breakdown of how many vCPU's and how much memory that provides. I would pre...

James Hawkins · 06-27-2023

Hi, I have a UCCX 12.5 system and want to write Custom Variables to CUIC for calls that are terminated during the initial IVR/Menu or whilst queuing for an agent. I have set an On Exception (ContactInactiveException) step which goes to a label which ...

James Hawkins · 05-30-2023

Hello, I have a HA enabled UCCX 12.5(1)SU3 High Availability cluster which was upgraded for 11.6(2). The system is running ok but I am having problems configuring Smart Licensing. I am trying to use the Direct option which connects to https://tools....

James Hawkins · 02-23-2023

Hi, I have a customer who wants to monitor 7821 IP phones registered to Webex and generate an alert if one goes off-line or comes back. I have set up an alert rule in Alerts center that monitors all devices and configured email and Webex space as del...

Debugging inbound SIP profiles · 02-02-2023

Hello, I am configuring a CUBE that it sitting behind a firewall that does NAT from the private address allocated to the CUBE interface to a public address. The firewall does not have a SIP Apllication Layer Gateway so I am having to change the addre...

James Hawkins · 07-22-2023

Thanks Jaime, Unfortunately that link only goes up to the M5 models and has not been updated for the M6.

James Hawkins · 07-21-2023

If anyone has deployed a BE7000M M6 server would it be possible to check the hardware spec and post it here?

James Hawkins · 07-21-2023

Thanks for the response. I tried that and only the top level part code (BE7M-M6-K9)is shown. There is no breakdown of individual SKU's. I have spent hours trying to find this information. It is not is the spec sheet, SRND or the Installation Guide fo...

James Hawkins · 06-28-2023

Hi Thomas, Attached is a very basic script that I used to test the exception.

James Hawkins · 06-27-2023

Just done some more testing and the values are written ok for normal calls. If doing a reactive debug they are not.

Member Since	‎12-19-2003 04:49 PM
Date Last Visited	‎08-16-2023 12:09 AM
Posts	1,821
Total Helpful Votes Received	1222

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BE7000M M6 Hardware Specifications

UCCX using Set Enterprise Call Info step with Exceptions

UCCX 12.5(1)SU3 Smart Licensing Issue

Webex Alerts

Debugging inbound SIP profiles

Re: BE7000M M6 Hardware Specifications

Re: BE7000M M6 Hardware Specifications

Re: BE7000M M6 Hardware Specifications

Re: UCCX using Set Enterprise Call Info step with Exceptions

Re: UCCX using Set Enterprise Call Info step with Exceptions