About James Hawkins

James Hawkins · 05-30-2023

Hello, I have a HA enabled UCCX 12.5(1)SU3 High Availability cluster which was upgraded for 11.6(2). The system is running ok but I am having problems configuring Smart Licensing. I am trying to use the Direct option which connects to https://tools....

James Hawkins · 03-07-2023

Hello, I have a customer with CUCM and Unity Connection 14.0 which is integrated with Microsoft Active Directory with the UserID mapped to sAMAccountName. The company has been bught by another company and all users are being migrated to the new compa...

James Hawkins · 02-23-2023

Hi, I have a customer who wants to monitor 7821 IP phones registered to Webex and generate an alert if one goes off-line or comes back. I have set up an alert rule in Alerts center that monitors all devices and configured email and Webex space as del...

Debugging inbound SIP profiles · 02-02-2023

Hello, I am configuring a CUBE that it sitting behind a firewall that does NAT from the private address allocated to the CUBE interface to a public address. The firewall does not have a SIP Apllication Layer Gateway so I am having to change the addre...

James Hawkins · 01-22-2023

Hello, I have an ISR 4431 running 17.3.5 which is acting as a CUBE behind a Paolo Alto firewall. The CUBE links to a Five9 cloud contact center system using TLS. Five9 are sending SIP Options pings and the CUBE needs to respond to these to bring the ...

James Hawkins · 06-06-2023

Just to update this thread I installed the ES on both servers in the cluster, rebooted them and the Publisher connectivity test succeeded. After that I was able to register the UCCX Publisher with CSSM successfully. After doing that the system was st...

James Hawkins · 06-05-2023

Thanks - I will install the ES patch and then try to raise a TAC case

James Hawkins · 06-05-2023

a.gooding - thanks, I have just noticed that Cisco released 12.5(1)SU3 ES01 on 02 June which contains a fix for CSCwf38499 Test Connection Fails in Transport Settings for Smart Lic Registration after upgrade to UCCX 12.5SU3 Is this what you installe...

James Hawkins · 06-05-2023

With CCX the Register button is disabled until the Transport Settings - Test Connection process completes successfully. The way it has been designed seems different to the way CUCM and Unity Connection operate.

James Hawkins · 06-05-2023

Hi, I have not managed to resolve it yet and have not been able to raise a TAC case as the product is not associated with my CCO account. To do that I need a service contract number but there does not seem to be one associated with the subscription i...

Member Since	‎12-19-2003 04:49 PM
Date Last Visited	‎06-05-2023 06:33 AM
Posts	1,820
Total Helpful Votes Received	1223

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UCCX 12.5(1)SU3 Smart Licensing Issue

Unity Connection 14.0 LDAP Integration Change

Webex Alerts

Debugging inbound SIP profiles

Inbound SIP profiles and OPTIONS ping with NAT

Re: UCCX 12.5(1)SU3 Smart Licensing Issue

Re: UCCX 12.5(1)SU3 Smart Licensing Issue

Re: UCCX 12.5(1)SU3 Smart Licensing Issue

Re: UCCX 12.5(1)SU3 Smart Licensing Issue

Re: UCCX 12.5(1)SU3 Smart Licensing Issue