Hi, Currently, I am integrating the client's software with UCCX and using UCCX sandbox ver 12.0 to perform some testing. I need to handle AGENT_STATE_EVENT to fetch some details regarding the agent, but I never received the event. When I establish the call via Jabber and dialing ext. # 6000 I receive BEGIN_CALL_EVENT, CALL_DELIVERED_EVENT, etc but never AGENT_STATE_EVENT. However, the documentation I found for ver 10 says The agent state is what is described by the last received agent state event. Actions performed by the agent and
his phone eventually translate into updated agent states. For example, when an agent hangs up his phone after
working on a call, hisstate changesfrom talking to ready. The change in the state of this agent is communicated
with the system through the AGENT_STATE_EVENT message. I think that something is misconfigured and I have to perform some additional steps in CUCM Administration or UCCX Administration, but I can't seem to find any related topics, documents or guides related to the subject. Can somebody please provide me with any advice related to either getting AGENT_STATE_EVENT or configuring UCCX sandbox properly? Kind regards
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During the investigation of the possibility to access UCCX 12 DB with reading access I stumbled upon https://community.cisco.com/t5/contact-center/uccx-sql-access-for-third-party-application/td-p/177730 but it seems to be outdated. It also seems that UCCX (sandbox) doesn't use MS SQL Server anymore, and DB provider is switched in favor of IBM Informix. However, I could only get very limited access to it over SSH to UCCX. So, my questions are: 1. Is there a way to use MS SQL as a DB in UCCX sandbox (Maybe this could be configured somehow during the sandbox deployment process)? 2. If no MS SQL is available, is there a way (Maybe an API) to get access to IBM Informix DB for a 3rd party application?
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