Sera Daniel
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Level 1
Member since ‎12-07-2016
‎08-18-2017

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What is the best way to identify unique answered and abandoned calls from Termination Call Detail
We have to report on calls received for each separate customer TAS numbers from Termination Call detail . But since TCD has multiple records for each call leg, what is the best way to identify whether the call was answered or abandoned, time to answe...
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Member Since ‎12-07-2016 11:52 PM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 2