Hi All,   Quick question - does the 'Cisco Agent Desktop' application automatically mark voice traffic with DSCP 46 and control traffic with DSCP 24/26?   I know that Cisco IP Communicator marks this way - but I'm having trouble finding confirmation in Cisco documentation that CAD does any kind of marking of voice bearer and control traffic from within the application.   And if it does, I assume you can use the same 'auto-qos voip cisco-softphone' on the switchports connected to CAD clients for L2 qos configuration?   Thanks in advance.   Brent ... View more

The user guide for the SPA 525G says that users can page/intercom to other users by using feature code *96 + the users extension.  Any idea how this works?  And how it is configured in the UC540?  Its not working for me.  I get fast busy after dialing *96. ... View more

Hi All, I have an analog phone on a FXS port - and I'd like it to be able to go offhook and make outbound calls without having to dial 9 first. This phone has no need to dial other extensions ... it just makes calls outbound to the PSTN. Outbound to PSTN is over SIP trunk. If I configure: ephone-dn 298 trunk 9 ... and go offhook, I get silence, but it does seem to let me make the outbound call without dialling 9. But ideally, I need the phone to give the user dial tone, and allow them to dial directly outbound without the 9.  So should be transparent to the user that they are even on a phone system. Any way to do this? ... View more

I am stumped with this one - hoping someone may have dealt with a similar situation and can help me. I have a customer with a UC540 with SIP to the PSTN. Several users have Single Number Reach configured on their phones.  It works fine with inbound calls ringing both their IP phones and mobiles simultaneously. They would like the main office number (rather than original CLID of the caller) to be sent to the mobile phone as CLID, so they know it's an SNR call and not someone calling their mobile directly. Should be easy - just add the command: snr calling-number local to the ephone-dn ... which I've done.  And it works ... the mobile phone shows the main office number. So, here's the strange behavior ... If the user is in the office and has SNR enabled, and they pick up their IP phone to answer the call, the CLID on their IP phone changes to the main office number (they lose the original CLID).  It's a problem for many of them, as they like to keep the SNR enabled 100% of the time ... and if they want to go into their "Received Calls" list to call someone back, they see a whole bunch of entries with the office main number.  Or if they want to jot someone's number down while speaking with them, they can't as the CLID on their IP phone changed to the main office number.  Not sure if this behaviour is by design, or if it's a bug ... Any ideas for a fix or workaround on this one? Thanks in advance. Brent ... View more

Hi All, I have a UC540 that has stored "stock" images on the flash (ie. tftp-server flash:/Desktops/xxxx.png). In CCA, I can see the actual pictures when I select the Telephony > Phone Customization > Backgrounds. On the SPA525G sets, I'm unable to select these images - it just shows me the background images that came loaded on the phone. Is there something I need to do on the UC540, for the SPA525G to "see" these images, and allow me to select them? Please let me know. Thanks. Brent ... View more