Hi,I have a similar issue, after a random time the phones 7821 change the softkey layout, and a DND softkey appears on the phone screen. Actually there are not softkey profile configured in CUCM with this layout, so the phones are not really loading ...

Hello,This document may help you https://supportforums.cisco.com/docs/DOC-25778Best Regards

Hi,I am testing pickup feature with version 15.2 (4)  SRST version 9.1. I have seen that is possible to use a enhanced pickup mode using this configuration:call-manager-fallbackpickup 8000   #This DN "8000" is actually a dummy number"#call-park syst...