I have a scenario and wondering if any members here are from a call centre environment who have had similar issues. My scenario is: Our softphone system is Cisco Jabber Our Agent call routing and dialer is Cisco FinesseOur internal meetings and commu...

We have Cisco Finesse 11.6 and have been using AMC as a window pop-up connected to SAP information. AMC will be discontinued by next year. Codes Cisco have it's own window's pop-up capabilities that will talk to SAP? If not, does anyone recommend any...