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I have a scenario and wondering if any members here are from a call centre environment who have had similar issues. My scenario is: Our softphone system is Cisco Jabber Our Agent call routing and dialer is Cisco FinesseOur internal meetings and commu...
We have many employees that experience a disconnect failure error in Cisco Finesse intermittently during their shift. What we were asked is to ensure no other video or audio software is used. Our employees use Microsoft Teams for all communications a...
We have Cisco Finesse 11.6 and have been using AMC as a window pop-up connected to SAP information. AMC will be discontinued by next year. Codes Cisco have it's own window's pop-up capabilities that will talk to SAP? If not, does anyone recommend any...
Hi Bill, if agent doesn't attend any phone calls or meetings in Teams, they don't receive the disconnect. We have opened a TAC case with the provider. I just thought I would ask here to see if anyone else was experiencing the same issue.
