Hi all, another day another problem I have quite huge and complicated environment here with thousands of numbers, hundreds of scripts and quite complicated queue logic.  From time to time I am asked to provide a priority map for for depts. And so far...

Hi there, Scrolled through search results but couldn't find an answer there, hence the question to the more experienced colleagues I as tittle says, trying to find best source for total numbers for inbound traffic, CallOffered from UCCE SQL database....

Hi there,  As tittle says, is there any way (preferably SQL) to pull this information from UCCE ?  We have tons of numbers  in use and rather complicated scripting structure, I am in the process of building a map for management before we attempt to s...