Can someone shed any light on why emails(activities) could be assigned out of order(backwards)?  It is not happening all the time(sporadially) but seems to coincide with monthly/emergency security patching on the servers(which I have not been able to...

We keep getting complaints of fonts and spacing changing when drafting e-mails in the reply pane of EIM.  We have even went back to audit all the articles to make sure they in the same fonts(sizes) as the default font.  Any ideas of how the agent can...

I have an integrated agent who is assigned an "adminstrator" role.  She used to be able to transfer and pull activites from integrated queues. At some point this functionality disappeared and buttons are greyed out.  I have checked permissions at the...