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Hi There,Even we are looking out for a backup solution.Here is our designwe have two vlan and two ssid created. clients have to authenticate against windows AD via Cisco ACS. However, windows AD and Cisco ACS reside across the wan. Whenever, there is...
Hi,1.Created a DB in HDS Server. in this DB, a table with 2 columns is created. one column is 4 digit code (primary key) and second is column is agent id.2. we will collect digits in ivr and send the same to icm dblookup node (call.callerentereddigit...
configured ivr and sending four digits to icm script. and used dblookup node with call.callerenteredigits formula. however, connected to agent to agent node we have used database.tablename.agentid. i have enclosed script shot for reference.
Hi,I need a help too.I want to create a database table with 2000 unique entries against 100 agents (using agent id). Say about 1 agent with 20 entries. My primary key will be entries. I will collect caller enter digits using IVR and send the same to ...
Hello,i am looking to upgrade ccm from 4.1.3 to 5.1our current setup includes1. ICM 7.0 SR12. IVR 4.0 (3)3. Unity 4.0 Build 4.0(3) SR 1our further project is implementing CVP solution.Is all the above compatabile with CCM 5.1. please help me on this....
