About shansson

shansson · 02-16-2024

Hi, Is it possible to use the SNTC Collector and upload data to the Smartnet Total Care portal when the actual service contract is based on CX support and not SNT support?

shansson · 02-28-2018

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shansson · 02-28-2018

Hi Cisco, I have the same problem after upgrading to 2.7.3.1 from 2.7.2.5. Upload fails with reason: The tail-end gateway is not registered yet. Possibly due to CSCvh60290. But. I also have a problem that I´m not able to replace the entitelment c...

shansson · 02-21-2018

Hi, I have upgraded my collector from 2.7.2.5 to 2.7.3.1. (GUI upgrade). The upgrade itself seems to have worked. But when I log in to the GUI I end up in the intial configuration wizard. And it looks like my settings has been lost. GUI/SSH user a...

shansson · 12-01-2017

Hi, I work for a Cisco partner. And we have recently changed our company name, and email domain. We are reselling Cisco SNTC (and PSS) services to our end customers. We have the correct (new) company name in the Services portal (Cisco Services Conn...

shansson · 12-06-2017

Hi Suchita, That sounds great. I discovered today the same problem with another one of our SNTC customers. Where we need access to the customers SNTC portal. If there are anyone in the CSAM team that could contact me regarding this. I really woul...

Member Since	‎08-25-2006 04:37 AM
Date Last Visited	‎12-12-2024 12:12 AM
Posts	6

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SNTC Collector and CX support services

Tail-end-Gateway fails after upgrading to 2.7.3.1

CSCvh60290 - CSPC - TEG Is Not Registered After Upgrades Causing Uploads To Fail - 3

SOLVED: Problem after upgrade to 2.7.3.1!!!

Company name change in CSAM

Re: Company name change in CSAM