About ChrisFointno20195

ChrisFointno20195 · 10-04-2021

I have one Finesse agent who can login to Finesse and go "Ready". However no calls are presented to this agent. Others on the same team are getting calls but this agent is not. I have them reboot the phone and login in/out of Finesse. They are on th...

ChrisFointno20195 · 10-04-2021

Hello, Yes they are in the same MRGP as other agents. They are skilled correctly to take those calls. They show on the correct team as well. In Finesse they just show as "Ready" on that team but everyone else gets presented a call but they do not.

ChrisFointno20195 · 01-08-2021

I would really like to know what report I run to get this information for an agent. Does anyone have any info on this?

Member Since	‎11-17-2020 08:13 PM
Date Last Visited	‎11-13-2025 06:34 PM
Posts	3

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Finesse Agent is in Ready but does not get calls.

Re: Finesse Agent is in Ready but does not get calls.

Re: Reason codes for Agent not ready