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ChrisFointno20195
‎10-20-2021

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Member since ‎11-17-2020
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Re: Finesse Agent is in Ready but does not get calls.

Created by in Contact Center
10-04-2021
10-04-2021
Hello, Yes they are in the same MRGP as other agents. They are skilled correctly to take those calls...

Finesse Agent is in Ready but does not get calls.

Created by in Contact Center
10-04-2021
10-04-2021
I have one Finesse agent who can login to Finesse and go "Ready". However no calls are presented to ...

Re: Reason codes for Agent not ready

Created by in Collaboration, Voice and Video Documents
01-08-2021
01-08-2021
I would really like to know what report I run to get this information for an agent. Does anyone have...

ECE - Gadget "Connection Timeout Exception"

Created by in Contact Center
11-17-2020
11-17-2020
Hello, I am trying to figure out why I am getting a "ConnectionTimeoutException" error instead of th...
Public Statistics
Date Registered ‎11-17-2020 08:13 PM
Date Last Visited ‎10-20-2021 12:05 AM
Total Messages Posted 4