I have one Finesse agent who can login to Finesse and go "Ready". However no calls are presented to this agent. Others on the same team are getting calls but this agent is not. I have them reboot the phone and login in/out of Finesse.  They are on th...

Hello,  I am trying to figure out why I am getting a "ConnectionTimeoutException" error instead of the ECE gadget.  * I have added the configuration to the desktop layout for the ECE Team. * I verified access to the .xml file on the server. * Ports a...