I'm having an issue where I've written a script for my IPCC server that is not behaving as expected.When a caller is queued (after passing previous time and agent count tests), I want to prompt them every 45 seconds with the ability to get to an oper...

I currently have a CallManager 4.1(2) sr1 system implelemted at my company. Are there any reasons NOT to upgrade to the Call Manager 5.x series? I spoke with the original vendor of the system, but they didn't seem to have an answer other than "we hav...