I would like to know if there is any way of running a report on a hunt group to show how many calls came in and how many went to voice mail?

Can anyone tell me what this error message is talking about?Directory connection failed .Monitored precanned object has value of 0.

I would like to know how to put some type of button on a users phone so that when they are having Qaulity issues with a phone call they can press the button and it will keep track of what is happening on the phone call. Then send me a report or a te...