Hi @gsalazar1, Essentially, the HTTP 404 response (no user found for the current session id) from SocialMiner indicates that the session ID cookie (JSESSIONID) is not being sent in the response at all, or an invalid value is being sent.   I hadn't he...

Hi JT,Thanks for explaining your use-case.Does your CRM system wait for CCX to "route" this queued email contact (from the email CSQ) and "assign" it to a particular agent? Or, does it not wait / depend on CCX routing and contact association to a spe...

Hi JT,Yes, this is possible. There are APIs to do this.Do you already have a way to get the email contact details (email social contact Ref URL / ID etc.) at your CRM system?If you have that, then you need to use the Email Reply APIs to load email bo...