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About Ahmed Salah Mohamed Hussein
12-29-2021
Ahmed Salah Mohamed Hussein
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Member since
08-05-2015
22
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2
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0
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UCCX Transfer Calls when no answer even Agent are in Ready States
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
12-22-2021
12-22-2021
Hi ,I want to modify a UCCX script to offer the calls normally to CSQ, it will ring to an ready agen...
CSCvf57866 - LD reports dont work in Dashboard Permalinks when they are added to the Dashboard as Permalink URL
Created by
Ahmed Salah Mohamed Hussein
in
Cisco Bug Discussions
01-15-2019
01-15-2019
Regarding this bug, I did the workaround by adding the live data report using report view option. bu...
Great! thanks
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
07-26-2017
07-26-2017
Great! thanks At the gateways side, what the possibilities to have 2 deffer lines, for these two CTI...
Yes, simple as it is.
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
07-26-2017
07-26-2017
Yes, simple as it is.
UCCX IVR script and SIP lines
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
07-26-2017
07-26-2017
Hi All, I'm asking if the UCCX system has a limited Applications for IVR scripts or not ?? Also what...
Web Chat Social Miner and UCCX Issue
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
03-27-2017
03-27-2017
Hi team, we are deploying the Web chat with Social Miner intergreated with UCCX. using a reverse pro...
Do you find any updates?
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
02-15-2017
02-15-2017
Do you find any updates?
Re: Web Chat Incompatible view
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
01-29-2017
01-29-2017
Yes it is the customer side.Social Miner and UCCX versions 11If this is bug, How I can confirm its e...
Web Chat Incompatible view
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
01-29-2017
01-29-2017
Hi All,Please I need your assist to avoid this issue as below,We published a Web Chat that deployed ...
Agent utilization in UCCX
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
01-11-2017
01-11-2017
Hi All, My questions is regarding to the formula of Agents utilization percentage in UCCX, as its wi...
Hi Jose Mendez,
Created by
Ahmed Salah Mohamed Hussein
in
Collaboration, Voice and Video Documents
12-25-2016
12-25-2016
Hi Jose Mendez, Thanks for your effort, Kindly note that FreeFTPd program installed, and FTP working...
Re: Build archiving Social Miner API
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
12-15-2016
12-15-2016
Hi Nagendra, thanks for your reply, Kindly note that we are interested in archiving the Chat contact...
Build archiving Social Miner API
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
12-14-2016
12-14-2016
Dear All, As Social Miner doesn't have an option for archiving or store the data on the external dis...
Hi, troyputnam.
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
12-12-2016
12-12-2016
Hi, troyputnam. Can you make sure that the Security certificates installed on your machine, which br...
Hi David,
Created by
Ahmed Salah Mohamed Hussein
in
Contact Center
10-04-2016
10-04-2016
Hi David, thanks for the correct answer, I'm preparing the design of chat , for our customer. after ...
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Public Statistics
Date Registered
08-05-2015
05:13 AM
Date Last Visited
12-29-2021
07:33 AM
Total Messages Posted
22
Total Helpful Votes Received
2
Helpful Votes Given To
User
Helpful Count
hcaldwel
1
Ahmed Salah Mohamed Hussein
1
namahesh
1
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Helpful Votes From
User
Helpful Count
kpilsbury88
1
Ahmed Salah Mohamed Hussein
1
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