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Ahmed Salah Mohamed Hussein
‎12-29-2021

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1 Helpful Vote
5 Replies
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Member since ‎08-05-2015
22
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Understanding of Cisco Network Devices
Understanding of Cisco Collaboration Devices and Video Network Devices
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
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UCCX Transfer Calls when no answer even Agent are in Ready States

Created by in Contact Center
12-22-2021
12-22-2021
Hi ,I want to modify a UCCX script to offer the calls normally to CSQ, it will ring to an ready agen...

CSCvf57866 - LD reports dont work in Dashboard Permalinks when they are added to the Dashboard as Permalink URL

Created by in Cisco Bug Discussions
01-15-2019
01-15-2019
Regarding this bug, I did the workaround by adding the live data report using report view option. bu...

Great! thanks

Created by in Contact Center
07-26-2017
07-26-2017
Great! thanks At the gateways side, what the possibilities to have 2 deffer lines, for these two CTI...

Yes, simple as it is.

Created by in Contact Center
07-26-2017
07-26-2017
Yes, simple as it is.

UCCX IVR script and SIP lines

Created by in Contact Center
07-26-2017
07-26-2017
Hi All, I'm asking if the UCCX system has a limited Applications for IVR scripts or not ?? Also what...

Web Chat Social Miner and UCCX Issue

Created by in Contact Center
03-27-2017
03-27-2017
Hi team, we are deploying the Web chat with Social Miner intergreated with UCCX. using a reverse pro...

Do you find any updates?

Created by in Contact Center
02-15-2017
02-15-2017
Do you find any updates?

Re: Web Chat Incompatible view

Created by in Contact Center
01-29-2017
01-29-2017
Yes it is the customer side.Social Miner and UCCX versions 11If this is bug, How I can confirm its e...

Web Chat Incompatible view

Created by in Contact Center
01-29-2017
01-29-2017
Hi All,Please I need your assist to avoid this issue as below,We published a Web Chat that deployed ...

Agent utilization in UCCX

Created by in Contact Center
01-11-2017
01-11-2017
Hi All, My questions is regarding to the formula of Agents utilization percentage in UCCX, as its wi...

Hi Jose Mendez,

Created by in Collaboration, Voice and Video Documents
12-25-2016
12-25-2016
Hi Jose Mendez, Thanks for your effort, Kindly note that FreeFTPd program installed, and FTP working...

Re: Build archiving Social Miner API

Created by in Contact Center
12-15-2016
12-15-2016
Hi Nagendra, thanks for your reply, Kindly note that we are interested in archiving the Chat contact...

Build archiving Social Miner API

Created by in Contact Center
12-14-2016
12-14-2016
Dear All, As Social Miner doesn't have an option for archiving or store the data on the external dis...

Hi, troyputnam.

Created by in Contact Center
12-12-2016
12-12-2016
Hi, troyputnam. Can you make sure that the Security certificates installed on your machine, which br...

Hi David,

Created by in Contact Center
10-04-2016
10-04-2016
Hi David, thanks for the correct answer, I'm preparing the design of chat , for our customer. after ...
Public Statistics
Date Registered ‎08-05-2015 05:13 AM
Date Last Visited ‎12-29-2021 07:33 AM
Total Messages Posted 22
Total Helpful Votes Received 2
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