I'm trying to retrieve SM's chats details via  REST API. How could I use a filter to select the output only to a specific date range? I used the "timestamp" filter but it displays all the result older than this timestamp while a i need only the resul...

Hi,with our team we are implemented a Finesse web Chat integrating UCCX an SocialMiner (both versions are 11.0). Is there any chance to activate the finesse workflow when a new chat request arrives? Our goal is to send an HTTP post request to an exte...