Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I know this is an old thread but came across it in my research for a question a user had. Figured I'd put the solution/answer. Type of call.1 = Conference.—Conference call.2 = Inbound ACD.—Unified CCX call that is handled by an agent.3 = Inbound non-...