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r.Thirugnanam
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Member since ‎11-30-2002
‎08-18-2017
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IPCC Web Integration Question

11-30-2002
I am using ICM 4.6.2, CMB 4.0, CTH 4.0 for IPCC - Web integration. I am able to achieve callbacks when agents are available but when my IPCC script attempts to queue the call to IVR CTIRP the CTI Server treats the CTIRP as a agent phone, tries a QUER...
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Member Since ‎11-30-2002 12:42 PM
Date Last Visited ‎08-18-2017 03:50 AM
Posts 2