About MounirMAGHRAOUI15868

MounirMAGHRAOUI15868 · 08-05-2021

Hello,I'm trying to deploy the ScreenPopSample gadget on my own web server .I deployed the deployed under IIS on the web server following the documentation.I'm using Cisco Finesse UCCX.The port 8080 and 443 are opened between the web server and the C...

MounirMAGHRAOUI15868 · 06-23-2021

Hello,I want to integrate Cisco Finesse with Dynamics 365 Onpremise (with ADFS) for having Screepop feature.It means when the agent receives a call, the CRM client screen is automatically opened inside the Cisco Finesse agent.The CRM client is to be ...

MounirMAGHRAOUI15868 · 08-06-2021

Hello, I see the error in the Finesse desktop tab created for the gadget (see picture attached). I also attached a sceenshot of the desktop xml layout. thanks,Mounir

MounirMAGHRAOUI15868 · 08-06-2021

Hello dekwan, I checked and I can go to http://WebServerIPAddress:8080/ScreenPop.xml on your browser that you use to login the agent. I still have exactely the same error Is there any other way to investigate please ? Thanks

MounirMAGHRAOUI15868 · 08-05-2021

Hello Dekwan, Why is the client that should communicate with the WebServerAddress ? I thought the XML Desktop Layout runs on the Finesse server not the client, right ? This means that the gadget website should be accessible from all clients running t...

MounirMAGHRAOUI15868 · 06-28-2021

Hello Jonas, I'm trying to avoid using gadget. How I can run script before opening the CRM client screen inside Cisco with using Finesse Workflow ? Thanks,Mounir

MounirMAGHRAOUI15868 · 06-25-2021

Hello Jonas, Can you tell me how we can fetch the CRM contact to open within the Cisco Agent tab with Finesse workflow ? Thanks,Mounir

Member Since	‎06-23-2021 02:34 AM
Date Last Visited	‎08-08-2021 10:45 AM
Posts	7
Total Helpful Votes Received	10

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ScreenPopSample deployment not on the finesse server

Cisco Finesse and Dynamics 365 integration for only screenpop

Re: ScreenPopSample deployment not on the finesse server

Re: ScreenPopSample deployment not on the finesse server

Re: ScreenPopSample deployment not on the finesse server

Re: Cisco Finesse and Dynamics 365 integration for only screenpop

Re: Cisco Finesse and Dynamics 365 integration for only screenpop