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smeegada1
‎04-18-2022

Enthusiast
Awards
1
Spotlight Awards English Community, Developer of the Month, May 2021
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Spotlight Award
30 Helpful Vote
50 Replies
1 Accepted Solution
10 Helpful Vote
20 Replies
1 Helpful Vote
10 Replies
5 Replies
Stats
Member since ‎03-16-2015
124
Posts
46
Helpful
4
Solutions

Re: Finesse Gadget not alerting agent trying to close Chrome/Edge brow

Created by in Contact Center
04-11-2022
04-11-2022
Hi Denise,Let me post all the details for better understanding of the problem am facing.-> When user...

Finesse Gadget not alerting agent trying to close Chrome/Edge browser

Created by in Contact Center
04-08-2022
04-08-2022
Gadget to alert agent when closing Chrome/Edge browser from Ready/Not_Ready status instead of Signou...

Re: UCCE Call studio - 11.6 IVR code require recompile in 12.6

Created by in Contact Center
03-25-2022
03-25-2022
Thank you for detailed info.

UCCE Call studio - 11.6 IVR code require recompile in 12.6

Created by in Contact Center
03-23-2022
03-23-2022
We are in process of migrating UCCE environment from 11.6 to 12.6 and would like to understand recom...

Re: Any idea on how to pass AgentID to 3rd party system in PostCallSur

Created by in Contact Center
11-16-2021
11-16-2021
Thanks for reaching.We were able to fix implement this logic with custom code. Thanks,Sreeni

Re: Finesse is out of service

Created by in Contact Center
11-10-2021
11-10-2021
Hi,Can you check JTAPI status in Portico on agent PG.We have noticed this while JTAPI is not connect...

Re: Looking for options to update CED(CallerEnterDigits) using Gadget

Created by in Contact Center
11-05-2021
11-05-2021
Thanks for quick response Denise.

Looking for options to update CED(CallerEnterDigits) using Gadget

Created by in Contact Center
11-03-2021
11-03-2021
I have working UpdateCallVariable Gadget which can update PV1-10 and User ECC variables but am have ...

Re: Custom pop gadget reinitializing multiple times per call

Created by in Contact Center
11-03-2021
11-03-2021
Hi,I ran into same issue for different custom gadget and unable to find solution. Will keep looking ...

Re: Agent Finesse browser details in Finesse logs

Created by in Contact Center
10-27-2021
10-27-2021
Thanks for the info Denise.

Agent Finesse browser details in Finesse logs

Created by in Contact Center
10-27-2021
10-27-2021
Can we find the agent Finesse browser type(Login to IE or Chrome,Edge) from any of the Finesse logs ...

Re: Finesse API User—Get User Id from loginName

Created by in Contact Center
10-21-2021
10-21-2021
Hi,In 11.6.1, with gadget i can access loginName with below approach and it worked. var ID = user._d...

Dialer and Dialer PG can reside on diff machine instead of CUCM PG

Created by in Contact Center
10-04-2021
10-04-2021
In UCCE11.6,Dialer Comp and Dialer PG can be installed on different machine than CUCM PG in duplex e...

Re: Any idea on how to pass AgentID to 3rd party system in PostCallSur

Created by in Contact Center
09-29-2021
09-29-2021
Hi David,Thanks for your response.I am thinking the similar kind of solution but TCD table is having...

Any idea on how to pass AgentID to 3rd party system in PostCallSurvey

Created by in Contact Center
09-28-2021
09-28-2021
Any idea on how to pass AgentID to 3rd party system in PostCallSurvey. After multiple testing and TA...
Public Statistics
Date Registered ‎03-16-2015 09:53 AM
Date Last Visited ‎04-18-2022 02:46 PM
Total Messages Posted 124
Total Helpful Votes Received 46
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Community Spotlight Award
English Community, Developer of the Month, May 2021