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- About smeegada1
12-25-2018
smeegada1
Member since
03-16-2015
Enthusiast
Expertise:
experience on CVP,ICM,Chat
Created by
smeegada1
in Contact Center
in Contact Center
12-18-2018
08:04 AM
12-18-2018
08:04 AM
We have contacted Cisco and was told EDGE s supported in version 12 which is expected next spring.
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Created by
smeegada1
in Contact Center
in Contact Center
11-26-2018
10:37 AM
11-26-2018
10:37 AM
Thanks for the info Omar.
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Created by
smeegada1
in Contact Center
in Contact Center
11-26-2018
08:24 AM
11-26-2018
08:24 AM
Thanks Omar, if we update configuration parameters to /LOAD 1, will this be default to 120 seconds or we can also configure the seconds?
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Created by
smeegada1
in Contact Center
in Contact Center
11-26-2018
07:27 AM
11-26-2018
07:27 AM
Thanks for the info Omar.Can you please give me the location where we can edit/configure it.
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Created by
smeegada1
in Contact Center
in Contact Center
11-14-2018
09:15 AM
11-14-2018
09:15 AM
This issue is with all types/modes like Progressive...I have contacted TAC and was told this is will not work and i have raised same concern in cisco event last month.
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Created by
smeegada1
in Contact Center
in Contact Center
10-28-2018
04:52 PM
10-28-2018
04:52 PM
Looking for ICM custom function to handle different timezones?Dont want to use admin script for handling since if current system time is 1AM and client time is 6PM previous day how to handle it?
Any idea/info is appreciated
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Labels:
Created by
smeegada1
in Contact Center
in Contact Center
10-25-2018
11:37 AM
10-25-2018
11:37 AM
Did id you resolve the issue?We upgraded to 11.6 and getting below error.Same code is working fine in 11.0.1 and we are using DataBase element.Application connecting to same DB with Java code is working and connecting to same DB using Database element having problem.
The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. Connection reset by peer: socket write error The root cause was: com.microsoft.sqlserver.jdbc.SQLServerException: Connection reset by peer: socket write error
Anynhelp is appreciated.
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10-18-2018
10:12 AM
If i understand correctly, you are looking how to get callerID in finesse right?If so we have to initially set Call.DialedNumberString in user.DN field manually in ICM script at starting and use DN in finesse.
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10-17-2018
06:15 PM
YW.Try updating log4j.appender.R.MaxFileSize=10MB in log4j.properties file in
Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\WEB-INF\classes
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10-15-2018
10:57 AM
Am not sure in UCCx but in UCCe call will route to agent with No Resource error.
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10-14-2018
04:42 AM
Try rebooting entire windows server and then it should work.If not please review the attached screenshot.If you still have problem upload screenshot of your config.
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Created by
smeegada1
in Contact Center
in Contact Center
10-12-2018
02:32 PM
10-12-2018
02:32 PM
I never worked on UCCX, i think it should be same.
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Created by
smeegada1
in Contact Center
in Contact Center
10-12-2018
02:05 PM
10-12-2018
02:05 PM
You can directly add nuance server name in Vxml Gateway and that will invoke the Nuance server automatically.No need of manual configurations from vxml app.
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Created by
smeegada1
in Contact Center
in Contact Center
10-12-2018
11:31 AM
10-12-2018
11:31 AM
Please see screenshot attached.
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10-12-2018
10:01 AM
We upgraded to 11.6 so its on Tomcat8.Can you go to Cisco\cvp\vxmlserver\tomcat and open RELEASE-NOTES file and see the version, mine is Apache Tomcat Version 8.0.33 so its tomcat8w.Check yours and replace accordingly.If you still have problem please send screenshot.
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Created by
smeegada1
in Contact Center
12-18-2018 08:04 AM
12-18-2018 08:04 AM
We have contacted Cisco and was told EDGE s supported in version 12
which is expected next spring.
Created by
smeegada1
in Contact Center
11-26-2018 10:37 AM
11-26-2018 10:37 AM
Thanks for the info Omar.
Created by
smeegada1
in Contact Center
11-26-2018 08:24 AM
11-26-2018 08:24 AM
Thanks Omar, if we update configuration parameters to /LOAD 1, will this
be default to 120 seconds o...
Created by
smeegada1
in Contact Center
11-26-2018 07:27 AM
11-26-2018 07:27 AM
Thanks for the info Omar.Can you please give me the location where we
can edit/configure it.
Created by
smeegada1
in Contact Center
11-14-2018 09:15 AM
11-14-2018 09:15 AM
This issue is with all types/modes like Progressive...I have contacted
TAC and was told this is will...
Created by
smeegada1
in Contact Center
10-28-2018 04:52 PM
10-28-2018 04:52 PM
Looking for ICM custom function to handle different timezones?Dont want
to use admin script for hand...
Created by
smeegada1
in Contact Center
10-25-2018 11:37 AM
10-25-2018 11:37 AM
Did id you resolve the issue?We upgraded to 11.6 and getting below
error.Same code is working fine i...
10-18-2018 10:12 AM
If i understand correctly, you are looking how to get callerID in
finesse right?If so we have to ini...
10-17-2018 06:15 PM
YW.Try updating log4j.appender.R.MaxFileSize=10MB in log4j.properties
file in Cisco\CVP\VXMLServer\T...
10-15-2018 10:57 AM
Am not sure in UCCx but in UCCe call will route to agent with No
Resource error.
10-14-2018 04:42 AM
Try rebooting entire windows server and then it should work.If not
please review the attached screen...
Created by
smeegada1
in Contact Center
10-12-2018 02:32 PM
10-12-2018 02:32 PM
I never worked on UCCX, i think it should be same.
Created by
smeegada1
in Contact Center
10-12-2018 02:05 PM
10-12-2018 02:05 PM
You can directly add nuance server name in Vxml Gateway and that will
invoke the Nuance server autom...
Created by
smeegada1
in Contact Center
10-12-2018 11:31 AM
10-12-2018 11:31 AM
Please see screenshot attached.
Public Statistics
| Date Registered | 03-16-2015 09:53 AM |
| Date Last Visited | 12-25-2018 06:24 PM |
| Total Messages Posted | 66 |
| Total Helpful Votes Received | 31 |
Helpful Votes Given To
