smeegada1

Thanks for quick response Denise.Let me work internally and open support case tomorrow.I appreciate ...

Hi Denise,Based on our testing, getParticipants is returning the participants state but only when ag...

Hi Denise,I will look into CVP behavior and get back to you if needed. YES exactly am looking to see...

Hi Denise,My logic is inside displayCallVariables function. We are on UCCE 11.6 and yes CVP is invol...

Hi Denise,Do we have to move logic from callback to handleNewDialog function to get correct calltype...

Hi Denise,Do we have to move logic from callback to handleNewDialog function to get correct calltype...

Hi Denise,I appreciate all the info/help you are providing.I was able to pull the calltype value wit...

Hi Denise,Could you please elaborate in detail if my analysis is incorrect?Instead of looking at use...

I have created a button to display when call is active and in agent in TALKING status but noticed bu...

Okay Denise, make sense let me spend sometime and test few more times.I have other questions so will...

Thanks Denise, changes you mentioned above did work in failover scenario perfectly but when agent cl...

I have created a button in Gadget to InitiateDirectTransfer logic which is working fine but when Age...

Yep it worked, Thanks a lot Denise.

I am trying to hide button in updatecallvariable gadget when agent is not in Talking or WRAP_UP mode...

Hi Denise,My requirement is to initiateDirectTransfer after agent clicking button so am using below ...