Member since ‎03-16-2015

User Statistics

  • 141 Posts
  • 4 Solutions
  • 2120 Helpful votes Given
  • 46 Helpful votes Received
Recent Badges
Spotlight Award
 30 Helpful Vote
50 Replies
1 Accepted Solution
10 Helpful Vote
20 Replies
1 Helpful Vote
10 Replies
5 Replies

User Activity

How to populate/pass the microapp.uui and send that out to another ACD (Genesys) and have them receive this data in the ISDN UUI field.Any detailed set by step is really appreciated like How to set in ICM/CVP, Setting in UUI fields?
Recommended Persistence setting type in F5 for VXMLServer VIP(Port 7000).source_addr persistence type is having routing problems, any lead is appreciated?Other Persistence options:- cookiedest_addr hash host msrdp sip_info ssl universal
Post Call Survey logic is working fine for Incoming calls but now we are planning to enable PCS for outbound(not outbound dialer) calls if there is a possibility.Any info is appreciated.
Hi,initiateDirectTransfer is working when I hardcode XFER211111 but failing when trying to pass it dynamicallyWorking:- When Hardcodedhtml += "<button class=\"btn btn-danger btn-block\" id=\"btn\" onClick=\"finesse.modules.SampleGadget.initiateDirect...
UCCE11.6.1-How to pass caller ANI to 2nd leg while making consult call.Customer call into contact center and agent answer itAgent initiate consult call and need to pass Customer ANI to 2nd leg- I tried to invoke Finesse Workflow to write extension, A...
Community Statistics
Member Since ‎03-16-2015 09:53 AM
Date Last Visited ‎01-23-2024 06:16 PM
Posts 141
Total Helpful Votes Received 46
Helpful Votes From
Community Spotlight Award
English Community, Developer of the Month, May 2021
Helpful Votes Given To