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About smeegada1
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smeegada1
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Member since
03-16-2015
91
Posts
31
Helpful
2
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Update Call variable data in SQL DB
Created by
smeegada1
in
Contact Center
03-05-2021
03-05-2021
All,I'm looking for idea/sample gadget on how to update call variable data in external SQL database ...
Re: UpdatedCallVaribale data missing in Post call survey
Created by
smeegada1
in
Contact Center
02-25-2021
02-25-2021
Hi Denise,Have you got chance to look into this? Please let me know if TAC case is helpful?
Re: How to access agent LoginName in Finesse Gadget
Created by
smeegada1
in
Contact Center
02-25-2021
02-25-2021
Thank you, it worked.
Re: How to access agent LoginName in Finesse Gadget
Created by
smeegada1
in
Contact Center
02-25-2021
02-25-2021
Hi,I already have below code in my init fucntion to load user object and accessing loginID with var ...
How to access agent LoginName in Finesse Gadget
Created by
smeegada1
in
Contact Center
02-24-2021
02-24-2021
How to access agent LoginName in Finesse Gadget.Am able to access Extension, ID but not loginName.An...
Re: UpdatedCallVaribale data missing in Post call survey
Created by
smeegada1
in
Contact Center
02-24-2021
02-24-2021
Hi Denise,UCCE version - 11.6Finesse 11.6 ES7When agent answered call, variable7 is empty, my gadget...
UpdatedCallVaribale data missing in Post call survey
Created by
smeegada1
in
Contact Center
02-24-2021
02-24-2021
Using Finesse Gadget i have updated call variable data successsfully but when call is sent to post c...
Re: Finesse - UpdateCallVariable when agent select/trigger specific entry in Phonebook
Created by
smeegada1
in
Contact Center
12-03-2020
12-03-2020
Thanks for quick response Denise. Let me look into this.
Re: Finesse - UpdateCallVariable when agent select/trigger specific entry in Phonebook
Created by
smeegada1
in
Contact Center
12-02-2020
12-02-2020
Thanks for quick response. In our scenario agent will do consult transfer.Can you please elaborate o...
Finesse - UpdateCallVariable when agent select/trigger specific entry in Phonebook
Created by
smeegada1
in
Contact Center
12-02-2020
12-02-2020
We are able to updateCallVaribale with Gadget but looking to invoke this updateCallVaribale logic wh...
Re: CSCvg20831 - Service Account Not Working
Created by
smeegada1
in
Contact Center
08-14-2020
08-14-2020
Are you using DataBase Element to connect DB?Try adding entry in Context.xml file in below location....
Re: Hiding Caller's ANI in Finesse Desktop
Created by
smeegada1
in
Contact Center
08-03-2020
08-03-2020
Thanks for your quick response Michael. I have tried in ICM as well but no luck.Will let you know if...
Re: Hiding Caller's ANI in Finesse Desktop
Created by
smeegada1
in
Contact Center
08-03-2020
08-03-2020
Hi Michael,Could you please share details on how this requirement is fixed/resolved?I tried with in ...
Unable to connect Finesse- db_phx_config DB using SQL work bench
Created by
smeegada1
in
Contact Center
07-21-2020
07-21-2020
I am trying to connect Finesse db_phx_config DB directly using SQL work bench.Does anyone successful...
Re: Max number of variables in action exceeded error in Finesse while invoking webservice
Created by
smeegada1
in
Contact Center
07-08-2020
07-08-2020
Hi Slobodan,Our solution was based on concatenate variables(multiple webservice request parameters) ...
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Public Statistics
Date Registered
03-16-2015
09:53 AM
Date Last Visited
03-05-2021
02:29 PM
Total Messages Posted
91
Total Helpful Votes Received
31
Helpful Votes Given To
User
Helpful Count
Roy_11
50
david.macias
60
ewindgat
5
lvj00000111
10
dekwan
152
See all >
Helpful Votes From
User
Helpful Count
bill.king1
5
Sowmiya J
15
Quigath
5
dannoofWI
5
smeegada1
1
See all >