Hello all!
we have implemented Courtesy Call Back on our UCCE environment (ICM 10.5.2 / CVP 11.5). I know the maximum wait time for a CCB call is 90min and this working fine. The issue i'm having it's when CCB is offered to client but client do not c...
Hello Ruth,
it's more a Browser compatibility. This is what Cisco recommands:
Supported Browsers
Internet Explorer 11Internet Explorer 10Firefox 38 Extended Supported Release (ESR) and higher ESRs
Exceptions to the browser compatibility are:
Firefo...
You need to install your Windows OS prior. The ISO you have is only the ICM software. You need to copy it on your UCS DataStore and attached it to your VM.
Please review the Cisco doc wiki and install guide prior PG installation!
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp11_5/installation/guide/CCVP_BK_10047513_00_115-cvp-install-and-upgrade.pdf.
You can install in LAB all components
Hello,
not too sure which version you want to install in your Lab, but this is for version 11.5:
When you installed CVP Server, this will install Call Server / VXML Server / Media Server. You can not install OAMP on the same VM since the installer ...
