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Omar Deen
‎01-20-2021
Rising star
Senior Consultant at CDW
Awards
1
Spotlight Awards English Community Member's Choice, February 202
Recent Badges
Awards
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Spotlight Award
600 Helpful Vote
50 Accepted Solution
CCP Member
300 Helpful Vote
100 Helpful Vote
15 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
Stats
Member since ‎06-17-2013
669
Posts
781
Helpful
93
Solutions

Re: Extract specific Data from UCCE

Created by in Contact Center
01-08-2021
01-08-2021
Yes, absolutely

Re: Outbound Option Dialer component in standalone mode

Created by in Contact Center
12-21-2020
12-21-2020
Is there any possibility to have the dialer running on a standalone server as, co-location of the di...

Re: ICM Script Editor UTC Timestamp

Created by in Contact Center
12-02-2020
12-02-2020
It'll return whatever time is on the Central Controllers. If it's off from where you need it to be, ...

Re: Call Back Feature for Call Center ACD

Created by in Contact Center
11-30-2020
11-30-2020
You can use...CVP Courtesy Callback: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contac...

Re: Cisco ece Email header and footer image embed in reply mails

Created by in Contact Center
11-05-2020
11-05-2020
Do it as an article in the knowledge base console. The HTML code will embed itself to the email

Re: Preview mode for outbound dialer - who makes the call?

Created by in Contact Center
10-28-2020
10-28-2020
The agent phone via the PG

Re: EIM WIM to ECE alias cutover

Created by in Contact Center
10-14-2020
10-14-2020
eGain isnt going to give the keys to the kingdom away. Solve (knowledge base) and Co-browse are part...

Re: EIM WIM to ECE alias cutover

Created by in Contact Center
09-30-2020
09-30-2020
Anything and everything related to EIM/WIM will not transition over to ECE. If you want to keep your...

Re: UCCE10.5 badialer logs - unable to find SIP port messages

Created by in Contact Center
09-16-2020
09-16-2020
So without looking at any log files, I'm going to guess it's one of two issues... either you're runn...

Re: CUIC 12.5 OAMPUI

Created by in Contact Center
09-11-2020
09-11-2020
My lab has CUIC 12.5 with ES4 and the login is https:///oamp/Main.jspI reckon that's a typo?

Re: Different agent status under Finesse and CUIC

Created by in Contact Center
09-10-2020
09-10-2020
Version?

Re: SQL views in UCCE 11.5

Created by in Contact Center
09-10-2020
09-10-2020
> I thought if we could use SQL views we may be able to transfer the data in a DB that we could acce...

Re: SQL views in UCCE 11.5

Created by in Contact Center
09-10-2020
09-10-2020
There's definitely views... basically any table that doesn't begin with t_

Re: “Agent_Logout” table update frequency

Created by in Contact Center
09-09-2020
09-09-2020
It's about 3 minutes from the time the agent logs out to the time that's written to the Agent_Logout...

Re: Upgrading PCCE 11.5 to 11.6 Difficulty Level?

Created by in Contact Center
09-08-2020
09-08-2020
It's a Next Next Finish type of thing. If you were coming from a previous major release, you would n...
Public Statistics
Date Registered ‎06-17-2013 07:51 AM
Date Last Visited ‎01-20-2021 01:26 AM
Total Messages Posted 669
Total Helpful Votes Received 781
Helpful Votes Given To
Helpful Votes From
Awards
Community Spotlight Award
English Community Member's Choice, February 202