About Omar Deen

Omar Deen · 10-31-2025

We're creating a Finesse gadget that will do the work of a Workflow due to Workflows limitations of being only able to send five variables. With the gadget, we're able to send the variables that we want. One thing I noticed in the Finesse logs within...

Omar Deen · 09-30-2025

I have a requirement from a third party that needs PVs and ECC Variables. You can only send 5 variables in a workflow unless you create a custom gadget to do the rest, but that's not in scope right now. I would be able to fit everything into Call.SIP...

Omar Deen · 03-04-2024

This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...

Omar Deen · 03-16-2020

With the release of PCCE version 12 and more recently, version 12.5, there can be a lot of confusion as to how to navigate the SPOG (single pane of glass). Some UIs have been moved to the SPOG and others have not. I'm posting this document to hopeful...

Omar Deen · 06-21-2019

I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?

Omar Deen · 11-01-2025

Great find, Bill. Thank you!

Omar Deen · 10-02-2025

@david.macias @bill.king1 I'm essentially trying to get Call.SIPHeader to appear in this list. When adding variables to the body of a workflow, you can add system variables and/or custom user variables. I'm surprised to not see SIPHeader in the drop...

Omar Deen · 06-10-2025

Go to the Finesse desktop layout, scroll to the bottom, look for <id>queueData</id> and comment out that whole tab

Omar Deen · 06-10-2025

Follow Appendix C: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_6_1/Installation/Guide/ece126_installationguide_for_pcce.pdf This is a solid document as well: https...

Omar Deen · 05-27-2025

this doc is a good start: https://community.cisco.com/t5/collaboration-knowledge-base/oauth-2-0-configuration-with-cisco-enterprise-chat-and-email-ece/ta-p/4766276 Our fellow community member, @piyush aghera put together a nice doc, but seems to have...

Member Since	‎06-17-2013 07:51 AM
Date Last Visited	‎01-14-2026 12:56 AM
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Finesse om_calltype

Can you include SIP Headers into a Cisco Finesse Workflow?

CVP not stopped listening on port 8111

PCCE 11.x-to-12.x Mapping

Update Call Variable Data Sample Gadget

Re: Finesse om_calltype

Re: Can you include SIP Headers into a Cisco Finesse Workflow?

Re: I need to restrict the Queue Data tab for Supervisors

Re: Cisco Enterprise Chat and Email - Upgrade from Non-HA to HA

Re: Configure Multiple Email Aliases in Cisco ECE with On-prem + Cloud