Omar Deen
Member since ‎06-17-2013

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  • 727 Posts
  • 102 Solutions
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  • 1112 Helpful votes Received
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User Activity

With the release of PCCE version 12 and more recently, version 12.5, there can be a lot of confusion as to how to navigate the SPOG (single pane of glass). Some UIs have been moved to the SPOG and others have not. I'm posting this document to hopeful...
I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?
Have an app that was built in Call Studio 9 with a couple custom elements. We are upgrading from UCCE/CVP 9 to 11 and we are importing all the apps into Call Studio 11 and validating before re-deploying. One error I can't seem to figure out is an err...
Before opening a TAC case, I figured I'll try to see if the community can shed some light on what I'm perceiving as an issue - correct me if I'm wrong though.I havent noticed any noticable and agent impacting CTI issues, however, when I go into Perfo...
Community Statistics
Member Since ‎06-17-2013 07:51 AM
Date Last Visited ‎09-27-2023 12:02 AM
Posts 727
Total Helpful Votes Received 1007
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English Community Member's Choice, February 202