You would have to go multi-line on the PG to be able to report on the second line ... View more

Do this... I just want to see if it's consistent... open both scripts in Notepad++ and look for ScriptStart. You'll probably see something like {some_number ScriptStart   The number after the curly bracket... does that match the number returned from the command entered with CVisTerminal? ... View more

Excellent! Is CVisTerminal an actual string/object in the saved file? Just curious as to it's relationship in the ICM script. If you export a script and open it in Notepad++, you'll see what's under the hood. I think CVis basically means This Is in laymans terms. You'll see things like CVisStart (Start Node), CVisSet (Set Variable Node), etc... CVisTerminal is a collection of said nodes. So as I'm typing this, I'm thinking that maybe we can do this through SQL. The script header information is in the Script_Data table after all. Decoding that data is the tricky part, but there are some helpful websites out there that can probably help. ... View more

Maybe? https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva35830 ... View more

You won't find this info using a query... Here's what you need to do Create a folder on the root of C: called temp Export the script to that folder. Let us say that the script name is Cisco_Billing_Entry_015 The 015 is the version number Open a command prompt and change your directory to C:\Temp Enter this command find /c "CVisTerminal" Cisco_Billing_Entry_015.icms The output will be ---------- ScriptName.ICMS: NodeCount Line connectors are counted as nodes, but comments are not. CVisTerminal is case sensitive     ... View more

Thanks for letting us know ... View more

In your method did you just add the new components with the inventory tool once they were online? Yep, that's exactly what I did. I did a tech refresh (new gear). I made sure to have all my VMs up and running before running the validator tool. I got tripped up on the CUIC piece first, but I was good once I realized that I had to split those components up (CUIC, LD, IdS). One thing I had to re-do was CUIC. I couldn't just backup and restore a combo server to a 4K that requires the components to be broken up. So lucky for me, the reports were from Stock and not custom SQL queries. Correction on my original post... It wasnt 11.5, it was 11.6, although I doubt it matters. ... View more

Question is: Does Mobile Agent work for real? It absolutely does work for real and it works really well. The problem with Mobile Agent is that it requires a lot of planning and design with sizing. Agent PGs: You asked if 500 concurrent agents will work - yes it'll work. The thing is that Mobile Agent taxes the PG, so it reduces the sizing by a 4-to-1 ratio. Ultimately what this means is that your 2000 agent PG is now 500. CUCM: You need a bunch of CTI Ports... one that controls the callers endpoint and one that controls the agent endpoint. These are commonly referred to as LCP (Local CTI Port) and RCP (Remote CTI Port). If you're using SIP or TDM (who isnt), you'll need MTPs configured. Which leads to... CUBE: You need to have an adequate amount of PVDMs because the MTPs will require DSPs. You'll also need an egress gateway or forking to do call recording. The beauty of Mobile Agent is that you remove the phone from the equation. This can be important because endpoints do take up bandwidth, and when it comes to work from home, bandwidth is a toss up and completely out of your hands. The love affair these days is with Jabber over VPN or Jabber over VDI. This works really well too, but I've seen a lot of problems with bandwidth issues, especially if you're doing screen capturing. So with everything you laid out in your post, it should work for you, but make sure you size things correctly. The PVDMs is where orgs get tripped up most of the time.   ... View more

What a strange response... I literally just did this for a customer going from PCCE 11.5... we migrated to PCCE 12.0 2K and in the middle of Plan & Design, we had to go to 4K due to a big influx of agents, which forced us to break apart CUIC. And this passed A2Q ... View more

SELECT PeripheralID, DateTime, DigitsDialed, CallDisposition, Duration, RingTime, Variable1, DNIS, ANI, CallDispositionFlag FROM t_Termination_Call_Detail WHERE DateTime >= '2020-03-30 00:00:00' AND DateTime < '2020-04-07 00:00:00' AND Variable1 = 'XFR_Tier1' AND DigitsDialed = '14334' ORDER BY DateTime DESC ... View more

I cannot telnet locally on the CVP Reporting Server, however, I can on the CVP Call Server. What matters is if you can telnet from the CVP Reporting Server to the CVP Call Server. If you cannot, then I think you've closed in on the problem. ... View more

I've ran into this several times and it's almost always one of two issues... 1. Not associating at least one Call Server to the Reporting Server in OAMP 2. No license file or an expired license file It's usually the latter for me If you grab one of the regular log files (not the Error log file) from C:\Cisco\CVP\logs, do you see anything that mentions the license expired or that the evaluation period ended? I recently upgraded a customer to 11.6 and we didnt have a license applied for a while... I attached a screen shot of what comes up if I search for LICENSE within the C:\Cisco\CVP\logs directory using Notepad++ ... View more

I havent found a whitepaper or TechNotes specifically for this, but this TechNote was helpful when it comes to importing the certificates: https://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise-1201/214845-manage-pcce-components-certificate-for-s.html   So as long as you pass the validator, you will be good from a deployment perspective. ... View more