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Omar Deen
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About Omar Deen
01-20-2021
Omar Deen
Rising star
Senior Consultant at CDW
Awards
1
Spotlight Awards
English Community Member's Choice, February 202
Recent Badges
Awards
Recent Badges
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Stats
Member since
06-17-2013
669
Posts
781
Helpful
93
Solutions
Latest Contributions by Omar Deen
Latest Contributions by Omar Deen
Discussions Omar Deen has Participated In
TKBs Omar Deen has Participated In
Blogs Omar Deen has Participated In
Events Omar Deen has Participated In
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Re: Extract specific Data from UCCE
Created by
Omar Deen
in
Contact Center
01-08-2021
01-08-2021
Yes, absolutely
Re: Outbound Option Dialer component in standalone mode
Created by
Omar Deen
in
Contact Center
12-21-2020
12-21-2020
Is there any possibility to have the dialer running on a standalone server as, co-location of the di...
Re: ICM Script Editor UTC Timestamp
Created by
Omar Deen
in
Contact Center
12-02-2020
12-02-2020
It'll return whatever time is on the Central Controllers. If it's off from where you need it to be, ...
Re: Call Back Feature for Call Center ACD
Created by
Omar Deen
in
Contact Center
11-30-2020
11-30-2020
You can use...CVP Courtesy Callback: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contac...
Re: Cisco ece Email header and footer image embed in reply mails
Created by
Omar Deen
in
Contact Center
11-05-2020
11-05-2020
Do it as an article in the knowledge base console. The HTML code will embed itself to the email
Re: Preview mode for outbound dialer - who makes the call?
Created by
Omar Deen
in
Contact Center
10-28-2020
10-28-2020
The agent phone via the PG
Re: EIM WIM to ECE alias cutover
Created by
Omar Deen
in
Contact Center
10-14-2020
10-14-2020
eGain isnt going to give the keys to the kingdom away. Solve (knowledge base) and Co-browse are part...
Re: EIM WIM to ECE alias cutover
Created by
Omar Deen
in
Contact Center
09-30-2020
09-30-2020
Anything and everything related to EIM/WIM will not transition over to ECE. If you want to keep your...
Re: UCCE10.5 badialer logs - unable to find SIP port messages
Created by
Omar Deen
in
Contact Center
09-16-2020
09-16-2020
So without looking at any log files, I'm going to guess it's one of two issues... either you're runn...
Re: CUIC 12.5 OAMPUI
Created by
Omar Deen
in
Contact Center
09-11-2020
09-11-2020
My lab has CUIC 12.5 with ES4 and the login is https:///oamp/Main.jspI reckon that's a typo?
Re: Different agent status under Finesse and CUIC
Created by
Omar Deen
in
Contact Center
09-10-2020
09-10-2020
Version?
Re: SQL views in UCCE 11.5
Created by
Omar Deen
in
Contact Center
09-10-2020
09-10-2020
> I thought if we could use SQL views we may be able to transfer the data in a DB that we could acce...
Re: SQL views in UCCE 11.5
Created by
Omar Deen
in
Contact Center
09-10-2020
09-10-2020
There's definitely views... basically any table that doesn't begin with t_
Re: “Agent_Logout” table update frequency
Created by
Omar Deen
in
Contact Center
09-09-2020
09-09-2020
It's about 3 minutes from the time the agent logs out to the time that's written to the Agent_Logout...
Re: Upgrading PCCE 11.5 to 11.6 Difficulty Level?
Created by
Omar Deen
in
Contact Center
09-08-2020
09-08-2020
It's a Next Next Finish type of thing. If you were coming from a previous major release, you would n...
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Public Statistics
Date Registered
06-17-2013
07:51 AM
Date Last Visited
01-20-2021
01:26 AM
Total Messages Posted
669
Total Helpful Votes Received
781
Helpful Votes Given To
User
Helpful Count
bill.king1
30
david.macias
5
janinegraves
30
Ayodeji Okanlawon
15
Live2 Bicycle
5
See all >
Helpful Votes From
User
Helpful Count
Sasikumar Divvela
15
david.macias
25
bill.king1
100
dpearson
5
tzunt
25
See all >
Awards
Community Spotlight Award
English Community Member's Choice, February 202