When it comes to the Agent API, you can use GET, LIST and UPDATE (same as PUT). agentDeskSettings is...

It's on the Administration Console pageAdministration > Partition:default > Settings > PartitionGo t...

In ECE? No

You're running into bug ID CSCvw95489 -- this has been resolved in ES7

Think of it this way...Phone01: Your mobile phonePhone02: Your work desk phonePhone03: Your Google V...

You need to verify that you actually do have a memory leak before you can go any further. Here's a g...

Anytime you have something strange happen to Script Editor like a menu bar disappearing, the best wa...

So yes, there is a way but it is a really unorthodox approach. Full credit for this idea goes to Gar...

No. Auto Acks are configured in the workflow. It'll work the way you set it up. What seems to be you...

Your dial peers don't look right. Correct me if I'm wrong, but I don't see a dial peer for your Outb...

You'll also want to make sure the SQL purge jobs ran... one little change by someone can screw those...

Are you on CCE 12.0 or 12.5? If so, did you add the Pick/Pull node into the ICM script?You can't Pul...

It's not an option in ECE, that's an eGain setting, and still is as of version 17

Yes, absolutely