Looks like you have some bad Device Targets... you'll want to double check those. Log file tells ya...   22:06:00:995 PG1A-pim1 Trace: IdleClientLayer: Attempting to deactivate JTAPI Client Layer. 22:06:00:995 PG1A-pim1 Trace: JTAPITransportProtocol::Disconnect called in state Disconnected.  Returning. 22:06:00:995 PG1A-pim1 Trace: Cancel close session timer 22:06:02:011 PG1A-pim1 Trace: ConfigureDevice - PID=5000 SLThreshold=0 AbandWaitTime=5 PeripheralServiceLevelType=4 ServiceLevelType=0 AgentAutoConfig=N 22:06:02:011 PG1A-pim1 Trace:          MultilineAgentControl=multi line NonAcdLineAgentStateBehavior=NoImpact 22:06:02:011 PG1A-pim1 Trace:          AvailableHoldoffDelay=0 PeripheralDefaultRoute=5002 AgentReporting=Y          AgentDeskSettingsID=5000 AgentAutoConfig=N AgentAutoConfigHour=-1 AgentAutoConfigMinute=-1 22:06:02:011 PG1A-pim1 Trace:          configString=          variableConfig=          peripheralName=AgentPG_1 22:06:02:011 PG1A-pim1 Trace: ConfigureDeviceNames - PID=5000 m_DeviceName=      PrimaryDeviceHostName=  BackupDeviceHostName= 22:06:02:011 PG1A-pim1 ADDED\UPDATED 1 AgentDeskSettings on peripheral: 5000. 22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::Constructor: NetworkTargetID=5003, Type=CISCOPHONE, Ext=3001, Dialed#=3001 22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::ValidateConfigString: Unknown Device Target Config Parameter /DN3002 22:06:02:011 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (DesklinkDeviceTarget::ValidateConfigString) Setting CONFIG Alert #1 - 22:6 :2  Inv Config Parm   22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::ProcessConfigString: Unknown Device Target Config Paramater /DN3002 22:06:02:011 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (DesklinkDeviceTarget::ProcessConfigString) Setting CONFIG Alert #2 - 22:6 :2  Bad Config Parm   22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::Constructor: NetworkTargetID=5004, Type=CISCOPHONE, Ext=, Dialed#= 22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::Constructor: NetworkTargetID=5005, Type=CISCOPHONE, Ext=3003, Dialed#=3003 22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::Constructor: NetworkTargetID=5006, Type=CISCOPHONE, Ext=, Dialed#= 22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::ValidateConfigString: Unknown Device Target Config Parameter 1014 22:06:02:011 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (DesklinkDeviceTarget::ValidateConfigString) Setting CONFIG Alert #3 - 22:6 :2  Inv Config Parm   22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::ProcessConfigString: Unknown Device Target Config Paramater 1014 22:06:02:011 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (DesklinkDeviceTarget::ProcessConfigString) Setting CONFIG Alert #4 - 22:6 :2  Bad Config Parm   22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::DeskLinkDeviceTarget: Unknown device type specified. NetTrgID=5007 Type=CISCOPHONE/DN 22:06:02:011 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (DeskLinkDeviceTarget::DeskLinkDeviceTarget) Setting CONFIG Alert #5 - 22:6 :2  Bad Device Type   22:06:02:011 PG1A-pim1 Trace: DeskLinkDeviceTarget::Constructor: NetworkTargetID=5007, Type=CISCOPHONE/DN, Ext=, Dialed#=     ... View more

You could, but it's a major pain in the butt. Essentially what you would need to do is go to User > Roles > Agent... go to the Relationships tab and select Actions. What you'll be looking for is the Resource Type, Routing Queue and its name, Transfer Activities. You'll select that and remove it from that list. This will remove it for everybody, but you can add it back to the rest of the agents, but you have to do it agent-by-agent.   The problem is that the Actions for the agent are greyed out, otherwise you could've easily removed just that Action for that one specific agent. We can't do this is because of the integration process. When you import users, they're automatically assigned the Agent role and you cannot remove it. ... View more