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Omar Deen
Collaborator
Collaborator
Member since ‎06-17-2013
‎09-27-2023
Awards
1
Spotlight Awards English Community Member's Choice, February 202
Recent Badges
Awards

User Statistics

  • 727 Posts
  • 102 Solutions
  • 382 Helpful votes Given
  • 1112 Helpful votes Received
Recent Badges
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Spotlight Award
600 Helpful Vote
50 Accepted Solution
CCP Member
300 Helpful Vote
100 Helpful Vote
15 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

PCCE 11.x-to-12.x Mapping

03-16-2020
With the release of PCCE version 12 and more recently, version 12.5, there can be a lot of confusion as to how to navigate the SPOG (single pane of glass). Some UIs have been moved to the SPOG and others have not. I'm posting this document to hopeful...

Update Call Variable Data Sample Gadget

06-21-2019
I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?

Before Confirm and After Confirm Error

07-27-2016
Have an app that was built in Call Studio 9 with a couple custom elements. We are upgrading from UCCE/CVP 9 to 11 and we are importing all the apps into Call Studio 11 and validating before re-deploying. One error I can't seem to figure out is an err...

Talking Agent Count - CTI

02-08-2014
Before opening a TAC case, I figured I'll try to see if the community can shed some light on what I'm perceiving as an issue - correct me if I'm wrong though.I havent noticed any noticable and agent impacting CTI issues, however, when I go into Perfo...
Community Statistics
Member Since ‎06-17-2013 07:51 AM
Date Last Visited ‎09-27-2023 12:02 AM
Posts 727
Total Helpful Votes Received 1007
Helpful Votes From
Awards
Community Spotlight Award
English Community Member's Choice, February 202